SRE/Production Support Engineer

Description :

We are seeking skilled SRE / Production Support Engineers to manage large-scale production environments. The role involves application and batch monitoring, incident resolution, infrastructure troubleshooting, automation using scripting, and CI/CD-based deployments. You will collaborate with cross-functional teams to ensure system reliability, performance, and scalability.

Key Responsibilities :

- Perform Application, Batch, and Infrastructure (Infra/DB/Network) monitoring and troubleshooting.

- Handle incident management, root cause analysis (RCA), and resolution within defined SLAs.

- Use Splunk, APM, and Grafana for proactive monitoring, alert analysis, and system performance tracking.

- Participate in production deployments through CI/CD pipelines (Jenkins, Git, or equivalent).

- Develop and maintain automation scripts using Shell scripting (and optionally Python/PowerShell).

- Work closely with development, DevOps, and cloud teams to maintain reliability and uptime.

- Create and update runbooks, dashboards, and monitoring alerts.

- Ensure high system availability and implement preventive measures for recurring issues.

Technical Skills Required :

- Monitoring & Logging : Splunk, Grafana, AppDynamics / Dynatrace / New Relic (APM Tools)

- Infrastructure Troubleshooting : Application, Database (DB), and Network (NW) layers

- Scripting : Shell scripting (mandatory), Python (preferred)

- CI/CD & Deployment : Jenkins, Git, or other CI/CD tools

- Cloud (for Hyderabad role) : AWS / Azure / GCP (any one)

- OS & Infra Knowledge : Linux/Unix environments, strong Infra understanding

Preferred Qualifications :

- Bachelors degree in Computer Science, IT, or related field

- 5-8 years of experience in SRE / Production Support roles

- Strong analytical and troubleshooting skills

- Excellent communication and collaboration abilities

- Willingness to work in 24/7 rotational shifts.