About SquadStack :

At SquadStack, we're rebuilding the contact center for the AI era.

Our platform fuses AI agents with human expertise to run every customer conversation flawlessly - boosting conversions, elevating customer experiences, and sealing every revenue leak for leading consumer brands.

Backed by 190 crores and driven by 200+ passionate teammates, we're charging into a new phase of hyper growth.

We believe that longer-term, people product & profits, and prioritize culture over everything else.

We are looking for individuals with the right mix of hunger, passion, and cultural-fit to join us in this journey.

If you're excited by this, come build SquadStack with us :

About the role :

- As a Deployment Engineer you'll work on delivering world class Voice AI Agents for our customers.

- You will work in AI-native teams & will be expected to move at the speed of thought.

- You'll leverage SquadStack platform to configure, fine-tune & architect state of the art AI Agents.

- You will act as a conduit between product, customer success & engineering teams.

- You'll work very closely with customers to make AI Agents a BIG success for them.

What you'll be doing :

- Partner with sales to engage clients to gather requirements, rapidly prototype demos, and present system designs.

- Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.

- Own full life cycle of building agents.

- Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g CRMs, ERPs, scheduling tools)

- Travel & work from customer office to fastrack AI Agent deployments.

- Act as a technical conduit between customers needs & SquadStack platform

- Codify reusable patterns into tools or platform components.

- Translate field feedback into actionable product and GTM recommendations.

- Develop runbooks, code templates, and training sessions for customer facing teams, ensuring self-sufficiency post-handoff.

Requirements :

- AI-native mindset

- Strong demand side thinker (JTBD) with product taste.

- You are not merely implementation focussed.

- Bachelor's degree in engineering or a related field

- 2-4 years of experience in software development & AI applications.

- Strong hold over at least one programming language.

- Solid understanding of prompt engineering patterns

- Strong communication and presentation skills.

- Ability to understand and communicate technical concepts to both technical and non-technical audience

- Comfortable working fullstack.

- Self-starter with the ability to work independently and as part of a team

- You possess a T-shaped breadth and depth skill set required to dive deep into any subject and coordinate between Sales, Customer Success, Operations, Product and Engineering to figure out solutions.

- Familiarity with the relevant domains would be a plus (AI Agents, RAGs, Python, data security etc.