Role Overview :

Hands-on Auth0 CIAM professional with 5+ years of experience, responsible for managing, supporting, and optimizing customer identity solutions built on Auth0. The role requires a strong focus on troubleshooting, operations, and DevOps integration.

Key Responsibilities :

- Manage Auth0 tenants, configurations, and environments.

- Handle user lifecycle, access management, and tenant administration.

- Perform integrations using OAuth 2.0, OIDC, PKCE, and SAML.

- Troubleshoot login issues, token failures, and federation errors.

- Develop and maintain Auth0 Actions and custom authentication logic.

- Support CI/CD pipelines using Terraform, GitHub, and GitHub Actions.

- Manage incidents (P1/P2), perform root cause analysis, and ensure resolution.

- Work with ServiceNow (SNOW) for ticketing and ITIL processes.

- Monitor logs, alerts, and system performance using tools like Spyglass.

- Collaborate with development and DevOps teams.

- Participate in 24x7 support rotation.

Required Skills :

- Strong hands-on experience with Auth0 CIAM platform.

- Expertise in OAuth 2.0, OIDC, PKCE, and SAML protocols.

- Experience in integration and modification of authentication flows.

- Hands-on experience with Auth0 Actions, token customization, and claims mapping.

- Experience implementing adaptive authentication, password less authentication, and MFA.

- Experience integrating SMS/OTP providers (e.g., Twilio).

- Terraform (Infrastructure as Code) experience.

- Knowledge of GCP and Node.js ecosystem.

- Strong troubleshooting and debugging skills.

- Experience with GitHub, GitHub Actions, and Python scripting.

- Familiarity with ServiceNow (SNOW) and ITIL processes.

Nice to Have :

- Mobile app authentication experience (iOS/Android).

- Exposure to CIAM architecture and multi-tenant systems.

- Or certified in Auth0 Certified Developer Exam.

Core Competencies :

- Excellent communication and stakeholder management.

- Ability to work under pressure across dev/SIT/UAT/pre-prod/production environments.

- Strong analytical and problem-solving skills.