Job Description : Security Operations Service Delivery & Program Manager.

Experience : 1316 Years.

Reporting To : Director Information Security Division.

Location : Bengaluru / Hybrid as per business needs [Minimum 2 days/week in office].

Role Summary :

The Security Operations Service Delivery/Program Manager is responsible for end-to-end ownership, delivery excellence, and continuous improvement of cybersecurity operations.

The role requires deep operational expertise across Endpoint Security Operations, Vulnerability Management Operations, &.

Cloud Security Operations combined with strong delivery planning, program leadership, and financial accountability.

Endpoint Security Operations :

- Own end-to-end global delivery of endpoint security function/services including EDR/XDR, NGAV, device control, endpoint firewall, and endpoint hardening.

- Drive strategy, planning, & execution for endpoint security tool deployments across Sony landscape and subsidiaries & ensure the following :

- Implementation of the plan on timely basis.

- Resolve challenges & issues faced in execution with support from Sr.leadership.

- Provide consolidated report to Sr. & Executive Leadership.

- Ensure KPIs are met, discussed, and modified as per business need.

- Identify potential blockers & risks proactively, develop creative solutions/mitigation & secure approval on the plans from Sr.Leadership.

- Ensure 24x7 monitoring, alert triage, investigation, containment, and remediation of endpoint threats.

- Lead response to malware outbreaks, ransomware incidents, insider threat scenarios, and zero-day exploits.

Vulnerability Management Operations :

- Own the complete vulnerability management lifecycle across endpoints, servers, network devices, cloud workloads, & applications.

- Drive strategy, planning & execution for vulnerability management tool deployments across company landscape and subsidiaries, & ensure the following :

- Implementation of the plan on timely basis.

- Resolve challenges & issues faced in execution with support from Sr.leadership.

- Provide consolidated reporting to Sr.& Executive Leadership.

- Ensure KPIs are met, discussed, and changed as per business need.

- Identify potential blockers & risks proactively, develop creative solutions/mitigation & secure approval on the plans from Sr.Leadership.

- Drive remediation SLAs in partnership with infrastructure, cloud, and application teams.

- Provide executive-level vulnerability exposure, risk trending, and compliance reporting.

Cloud Security Operations :

- Manage security operations across public and hybrid cloud environments including AWS, Azure, and GCP.

- Drive strategy, planning & execution for cloud operations management across company landscape and subsidiaries, & ensure the following :

- Implementation of the plan on timely basis.

- Resolve challenges & issues faced in execution with support from Sr.leadership.

- Provide consolidated reporting to Sr.& Executive Leadership.

- Ensure KPIs are met, discussed, and changed as per business need.

- Identify potential blockers & risks proactively, develop creative solutions/mitigation & secure approval on the plans from Sr.Leadership.

- Ensure continuous cloud compliance, detection and remediation of misconfigurations, and cloud incident response.

- Partner with Cloud Engineering and DevOps teams to implement security guardrails, automation, and security-as-code.

Mandatory Skills : Delivery Planning, Strategy, Program Leadership & Financial Acumen.

Strategic & Creative Thinking :

- Ability to design pragmatic security solutions that balance risk reduction, user experience, operational feasibility, and cost.

- Develop multi-year service & product roadmaps.

- Ability to build multi-year security budgets, forecasts, and investment roadmaps.

- Proven capability to develop business cases, ROI analysis, and cost-benefit assessments for security investments.

- Demonstrated ability to think strategically and creatively to solve complex, multi-dimensional security challenges.

- Ability to integrate new technologies [Ex : AI] within operations & delivery process.

Delivery Planning & Global Execution Strategy :

- Proven experience in planning and executing large-scale, global cybersecurity operations/delivery programs across multiple geo-locations & time zones.

- Ability to define clear delivery models, rollout strategies (pilot, phased, wave-based), milestones, dependencies, and success metrics.

- Hands-on leadership experience in enterprise-wide rollout of security tools including EDR/XDR, CSPM, CWPP, vulnerability.

- Strong coordination skills across OEMs, MSSPs, internal IT, cloud teams, and business stakeholders.

- Demonstrated success in driving cost optimization through license optimization, vendor consolidation, automation, and operational efficiency improvements.

Executive Communication & Decision Support :

- Strong managerial courage, ability to dialogue with Directors & above [Sr.Directors, VP & SVPs] & achieve consensus on views/plans.

- Ability to communicate complex security delivery status, risks, and financial insights clearly to executive and board-level stakeholders.

- Strong capability to translate technical delivery details into business impact, risk exposure, and decision options.

- Experience handling escalations, trade-offs, and prioritization decisions at senior leadership levels.

Qualifications : Qualifications & Certifications.

- Bachelors degree in engineering, Computer Science, or related discipline.

- Masters degree (MBA / MS) Preferred.

- Strong background in Cybersecurity Operations.

- CISSP, CISM, Cloud Security Certifications CISSP or CISM Mandatory.

- ISO 27001 Lead Implementer / Auditor Optional.

Location : Bengaluru.

Education/Qualification :

- Bachelors degree in engineering, Computer Science, or related discipline.

- Masters degree (MBA / MS) Preferred.

- Strong background in Cybersecurity Operations.

- CISSP, CISM, Cloud Security Certifications CISSP or CISM Mandatory.

- ISO 27001 Lead.