Job Title: Principal SRE, Digital Business

Location: Mumbai

Employment Type: Full-time

About Us:

Sonyliv is a leading OTT platform revolutionizing the way audiences consume entertainment. With millions of users across the globe, our mission is to deliver seamless, high-quality, and reliable streaming experiences. We are looking for a Principal Site Reliability Engineer (SRE) to join our team and take ownership of ensuring the availability, scalability, and performance of our critical systems.

Job Summary:

As a Principal SRE Engineer, you will be responsible for designing, building, and maintaining reliable and scalable infrastructure to support our OTT platform. You bring a developer's mindset, coupled with extensive SRE experience, and a passion for reliability and performance. You'll ensure smooth system operations, take ownership of application and infrastructure reliability, and have a strong support mindset to tackle critical incidents, even during off-hours. We're seeking a candidate with 8+ years of experience, a deep understanding of observability, and the ability to lead reliability initiatives across systems and teams.

Key Responsibilities:

- Full System Ownership: Take complete responsibility for the availability, reliability, and performance of systems, including both application and infrastructure layers.

- Development & SRE Mindset: Leverage your experience as a developer and SRE to build tools, automation, and systems to improve system reliability and operational efficiency.

- Incident Management: Respond to and resolve critical system issues promptly, including being available for on-call support and handling emergencies during non-business hours, including late nights.

- Infrastructure Management: Design, deploy, and manage infrastructure solutions using containers (Docker/Kubernetes), networks, and CDNs to ensure scalability and performance.

- Observability: Drive best practices in observability, including metrics, logging, and tracing, to enhance system monitoring and proactive issue resolution. Implement and maintain observability tools like Prometheus, Grafana, ELK stack, or DataDog.

- Reliability and Performance: Proactively identify areas for improvement in system reliability, performance, and scalability, and define strategies and best practices to address them.

- Collaboration and Communication: Work closely with cross-functional teams, including development, QA, and support, to align goals and improve operational excellence. Communicate effectively across teams and stakeholders.

- CI/CD and Automation: Build and enhance CI/CD pipelines to improve deployment reliability and efficiency. Automate repetitive tasks and processes wherever possible.

- Continuous Improvement: Stay up to date with the latest technologies and best practices in DevOps, SRE, and cloud computing. Apply them to improve existing systems and processes.

Required Skills and Experience:

- Experience: 10+ years of experience in software development, DevOps, and SRE roles.

- Development Experience: Strong experience as a software developer with expertise in building scalable, distributed systems.

- SRE/DevOps Experience: Hands-on experience managing production systems, ensuring uptime, and improving system reliability.

- Technical Proficiency:

1. Strong experience with containers (Docker, Kubernetes).

2. In-depth understanding of networking concepts and CDNs (e.g., Akamai, Cloudfront).

3. Proficiency in infrastructure-as-code (IaC) tools like Terraform or CloudFormation.

4. Expertise in cloud platforms such as AWS, GCP, or Azure.

- Observability Expertise: Proven experience in implementing and maintaining robust observability solutions, including monitoring, alerting, metrics, and tracing.

- Incident Handling: Proven ability to handle critical incidents, perform root cause analysis, and implement permanent fixes.

- Automation: Strong scripting/programming skills in Python, Go, or similar languages.

- Reliability Focus: Demonstrated passion for system reliability, scalability, and performance optimization.

- Soft Skills: Excellent communication, collaboration, and leadership skills. Ability to explain technical details to non-technical stakeholders.

- On-Call Readiness: Willingness to participate in a 24x7 on-call rotation and support critical systems during off-hours.

Preferred Qualifications:

- Experience in OTT or video streaming platforms.

- Understanding of video delivery workflows, encoding, and adaptive bitrate streaming technologies.

- Experience working with hybrid infrastructure or multicloud cloud environment (on-premise and multi cloud).

- Certifications in cloud platforms (AWS Certified Solutions Architect, Google Professional Cloud Architect, etc.).