Sonata Software - Technical Project Manager - Agile Methodologies

Job Title : Technical Project Manager.

Experience : 12+ Years.

Location : Hyderabad Work from office.

Shift Requirement : Willingness to work in shifts to support global customers.

Role Overview :

We are seeking a highly experienced Technical Project Manager with a proven track record of managing teams in Augmented and Managed Services environments.

The ideal candidate will have strong expertise in SLA/KPI management, customer interfacing, requirements gathering, Agile delivery, and guiding technical teams with solutions.

This role demands excellent communication, people management, and presentation skills, along with proficiency in Agile/Scrum methodologies and JIRA for project tracking. Experience in the Education domain will be considered a strong advantage.

Key Responsibilities :

Project & Delivery Management :

- Manage end-to-end delivery for multiple projects in augmented and managed services models.

- Drive SLA and KPI adherence across teams, ensuring timely and quality outcomes.

- Develop and track project plans, timelines, risks, and mitigation strategies using JIRA.

- Conduct Agile ceremonies (stand-ups, sprint planning, retrospectives) and ensure Agile best practices are followed.

Client Engagement :

- Act as the primary point of contact for customers, ensuring proactive communication and stakeholder alignment.

- Translate business requirements into actionable technical tasks for delivery teams.

- Conduct regular governance meetings, reporting on performance, risks, and improvement plans.

Team Leadership & Guidance :

- Lead, mentor, and manage cross-functional Agile teams.

- Guide teams in understanding customer requirements and providing scalable solutions.

- Foster a culture of accountability, collaboration, and continuous improvement.

Process & Performance Management :

- Establish and enforce best practices for SLA monitoring, escalation handling, and incident resolution.

- Ensure accurate reporting, dashboards, and performance reviews with both internal teams and clients.

- Drive creation and maintenance of SOPs/Runbooks to standardize service delivery.

Communication & Presentations :

- Deliver high-quality presentations to leadership and clients on project status, value additions, and transformation initiatives.

- Collaborate with senior stakeholders to align on business priorities and solution strategies.

Required Skills & Qualifications :

- 12+ years of experience in IT services, with strong exposure to Augmented and Managed Services delivery models.

- Proven experience in SLA and KPI management.

- Strong knowledge of Agile/Scrum methodologies with hands-on experience running Agile projects.

- Proficiency in JIRA (issue tracking, sprint planning, reporting, dashboards).

- Strong customer-facing skills with ability to interface directly with executive stakeholders.

- Hands-on experience in requirement gathering, analysis, and solution guidance.

- Excellent people management and team leadership abilities.

- Outstanding communication and presentation skills.

- Ability and willingness to work in shifts to support global operations.

- Experience in the Education domain (LMS, CRM, Student Lifecycle systems, etc.) will be an added advantage.

Education :

- Bachelors degree in Computer Science, Information Technology, Engineering, or related field (Masters preferred).

- PMP / PRINCE2 / ITIL / CSM (Certified Scrum Master) certification is a plus.