The Loyalty Solution Architect will be responsible for designing scalable, secure, and customer-centric loyalty platforms for enterprise clients across travel, hospitality, retail, and financial services.

The role requires deep expertise in cloud-native architectures, API-led integrations, microservices, customer identity, and enterprise-grade solution design.

The architect will collaborate with product, engineering, CRM, and business teams to modernize loyalty ecosystems, integrate third-party platforms, and deliver seamless omnichannel customer experiences.

This position is ideal for a seasoned Enterprise Architect with strong AWS architecture experience, multi-market deployment exposure, and hands-on delivery of modular customer engagement solutions.

Key Responsibilities :

Loyalty Platform Architecture & Design :

- Lead the end-to-end architecture of loyalty platforms, including customer engagement flows, points engine, tier management, rewards catalog, and partner integrations.

- Design scalable microservices architectures, API gateways, and cloud-native components using AWS/Azure.

- Build high-level and detailed solution blueprints, including component diagrams, data flows, and integration patterns.

Customer Identity & Access Architecture :

- Architect secure authentication and authorization solutions using AWS Cognito, IAM, WAF, and API Gateway.

- Implement SSO, MFA, identity federation, and secure token management for loyalty customers.

Integration & Product Ecosystem :

- Integrate loyalty systems with CRM (Salesforce), CMS (WordPress/Sitecore), payment gateways, marketing systems, and enterprise core systems.

- Apply API-first, event-driven, and service-oriented patterns for integrating customer platforms and partner ecosystems.

Digital Transformation & Modernisation :

- Modernise legacy or monolithic loyalty applications into microservices and serverless architectures using AWS Lambda, DynamoDB, SQS, SNS, CloudFormation, and Node.js.

- Enable omnichannel digital experiences that improve member engagement, retention, and personalisation.

Stakeholder Management & Consulting :

- Collaborate with business teams across travel, banking, retail, fitness, and insurance.

- Participate in RFI, RFP, RPQ, and SOW processes and provide architectural guidance in pre-sales cycles.

- Act as a trusted advisor to clients during multi-market deployments and digital transformation initiatives.

Security, Compliance & Performance :

- Ensure adherence to enterprise security practices, scalability guidelines, and compliance standards.

- Design solutions with high availability, disaster recovery, and performance optimisation in mind.

Required Skills & Experience :

Technical Expertise :

- Strong hands-on experience with AWS services including API Gateway, Cognito, Lambda, DynamoDB, SNS/SQS, Route53, WAF, CloudFormation, and VPC.

- Experience with Azure components such as Azure Sentinel (SIEM, SOAR) for monitoring and security operations.

- Proficiency in designing microservices, serverless systems, and enterprise modular architectures.

- Working knowledge of CRM (Salesforce), CMS (Sitecore/WordPress), API orchestration (Mulesoft), and CI/CD practices.

Domain Experience :

- Experience across travel & hospitality, banking & financial services, fitness and membership platforms, insurance, and retail.

- Understanding of Open Banking, club/fitness membership systems, and large-scale customer ecosystems.

Core Architecture Skills :

- Solution blueprinting, technical design, reference architecture creation, and technology selection.

- Expertise in data privacy, identity management, and secure customer experience architectures.

- Strong understanding of Agile/SAFe delivery.

Soft Skills :

- Excellent communication and consulting skills.

- Ability to work independently or lead architectural streams.

- Strong stakeholder management and problem-solving capabilities.

- Proactive mindset with the ability to simplify technical concepts.