Job Summary :

We are driving major change across technology through a centralized model to deliver and manage technology services across a global network. A career in Technology and NIS (Network Information Services) will provide you the opportunity to develop and support global technology service delivery, both internally and externally.

ServiceNow is the enterprise platform enabling Service Management. Our team leverages ServiceNow to transform how Internal Firm Services manage services to the business, and how the business manages services to clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills on a global scale, this role will empower you to do so.

Roles & Responsibilities :

As part of the ServiceNow Product Management team, you will be responsible for driving solution design and development on ServiceNow platforms.

- Align business requirements with ServiceNow capabilities to deliver high-quality solutions.

- Collaborate with cross-functional teams (developers, designers, stakeholders) to design and implement innovative ServiceNow solutions.

- Provide product knowledge and solution expertise across ServiceNow modules such as : GRC, ITSM, ITOM, SecOps, IRM, BCM, HRSD, Core Platform

- Ensure compliance with Common Service Data Model (CSDM) standards.

- Lead senior-level communications, negotiations, and stakeholder engagements.

- Manage conflicts constructively while maintaining positive outcomes.

- Contribute to product management, solution design, and agile delivery practices.

- Support business process consulting, demand management, and service optimization.

- Demonstrate business acumen in a global network operating model.

- Work in a fast-paced environment managing multiple priorities and deadlines.

Education & Experience :

- Bachelors degree or equivalent in Computer Science, Engineering, or related field.

- Proven experience as a ServiceNow Solution Designer / Product Manager or similar role.

- Strong expertise across ServiceNow products/modules.

- Solid understanding of SDLC, agile methodologies, and project delivery.

- Business process design and consulting experience (preferred).

- Exceptional communication, presentation, and stakeholder engagement skills.

Candidate Specifications :

1. Desired Certifications : ITIL Foundations Certification

2. ServiceNow Certifications (any of the following) :

- Implementation Specialist

- System Administrator

Key Skills :

- ServiceNow product knowledge (GRC, ITSM, ITOM, SecOps, IRM, BCM, HRSD, Core Platform)

- Common Service Data Model (CSDM)

- Agile delivery & demand management

- Business process consulting & design

- Solution design & product management

- Strong stakeholder engagement & negotiation skills

- Excellent written, verbal, and presentation skills