Software Support Specialist

Job Description :

We are seeking a candidate to provide technical support (SQL Server) to the Operations team i.e. Customer Service, with regards to any issues being faced by the Users/Clients related to our web application (HRMS). Candidates with experience only on MySQL, PL SQL , Postgres SQL shall not apply.

Responsibilities :

- Act as Frontline support team to resolve issues (Bug Fixing) in first instance.

- If the issue requires intervention of the S/W Development team, they will assign the issue to them along with case details.

- The candidate will be part of Operations team and will collaborate with S/W Development team on need basis.

- The candidates will be required to work permanently in US Shift timings along with the Ops team in 5 PM to 5 AM window for 9 hours.

- Candidates who are looking for purely Software development profile shall not apply.

- Candidates will be required to sign a Service Agreement for 2 years.

Qualification :

- 4 - 8 years of experience is required.

- Strong knowledge of Stored Procedures, Triggers and Functions.

- Willingness to work on aggressive timelines.

- Good communication skills to talk directly with US based clients to understand and resolve their queries / issues.

- The candidate is expected to be a proactive and self motivated individual.

- Candidates residing in Noida/Greater Noida or willing to relocate there will be given preference.

- Candidates having notice period of one month or less would be preferred.

Desired Qualifications :

- Ability to optimize the SQL Queries and Bug Fixing.