What is the opportunity?

We are looking for a Software Engineering Manager to join our fast-growing Delivery Team. You will lead a team of engineers who design, build, and deliver high-quality automation agents and software solutions for our customers. This role blends people leadership, engineering operational excellence, customer delivery oversight, and cross-functional alignment.

You will be responsible for hiring and developing engineering talent, improving software development lifecycle practices, guiding delivery quality, supporting customer engagements, ensuring security and compliance, and collaborating across teams to support strategic growth.

This is the right role for someone who is still close to the code, understands what makes engineers productive, and knows how to keep customer delivery running smoothly without turning it into a bureaucratic exercise. You care about outcomes, not process for its own sake.

What will you be doing?

Your day-to-day responsibilities :

People Management and Team Development :

- Hire, onboard, coach, and retain engineers

- Run one-to-ones, performance reviews, and career development plans

- Monitor team morale, engagement, and workload balance

Engineering Operations :

- Implement and improve software delivery practices

- Monitor SDLC performance metrics such as cycle time and DORA indicators

- Enforce code quality, testing, and definition of done standards

- Sponsor infrastructure improvements and technical debt reduction

- Lead or contribute to build-vs-buy, vendor, and tooling decisions

- Represent technical feasibility early during ideation with product managers

- Manage engineering vendors including billing, seat allocation, and licensing

- When needed, contribute as an individual : reviewing code, writing code, or performing acceptance testing

Customer Delivery Operations :

- Ensure delivery standards are met including timesheets, retrospectives, and required rituals

- Support the Head of Delivery with capacity planning, allocation, and prioritization, balancing technical debt with delivery commitments

- Act as the technical escalation point when delivery is slow or blocked

- Validate technical feasibility such as assessing external APIs

Governance, Risk, and Compliance :

- Define and maintain the security incident playbook including severity levels, escalation processes, and communication flows

- Define and socialize a secure SDLC policy covering coding guidelines, branch protections, and review gates

- Embed security training into onboarding and ongoing refreshers

- Ensure vulnerabilities are addressed within established SLAs

- Ensure teams follow company policies regarding intellectual property and access control

- Manage open source license usage and maintain the software bill of materials

Cross-Functional Alignment and Strategic Leadership :

- Participate in Delivery budget reviews

- Assess and propose adjustments to delivery capacity

You will know you are successful if :

- You build and retain a strong, engaged engineering team with healthy morale

- Delivery is predictable : customers know what to expect and expectations are met

- You improve speed and quality across delivery workflows without adding unnecessary overhead

- You enforce security, compliance, and engineering excellence consistently

- Customers and stakeholders see you as a reliable, technically credible partner

What makes you a great fit :

Must-haves :

- Technically credible engineering background : you can read the code, spot the problems, and have an opinion

- 3+ years of experience in TypeScript or JavaScript development as an individual contributor

- Proficiency in the TypeScript and JavaScript ecosystem including code review and debugging

- Experience with Node.js and modern tooling such as npm or pnpm, ESLint, Jest or Vitest, and bundlers

- Ability to represent technical constraints and tradeoffs clearly to customers and stakeholders

Delivery and Operations Management :

- Experience in professional services, consulting, or customer-facing delivery environments where you owned outcomes, not just tasks

- Experience managing multiple concurrent customer engagements

- Familiarity with delivery metrics such as utilization, cycle time, and capacity planning

- Ability to handle customer escalations and unblock technical challenges

- Experience with resource allocation and skills-based staffing

- A track record of improving delivery processes in ways that actually stuck

People Management :

- 1+ year managing engineering teams beyond tech lead responsibilities

- Experience managing teams of 8 or more engineers

- Experience hiring, onboarding, and retaining engineers

- Experience running structured performance reviews and career development conversations

- Ability to manage underperformance when required

- Experience managing distributed and remote teams

Good to have :

- Hands-on experience building applications using LLM APIs

- Understanding of prompt engineering concepts such as few-shot prompting and chain of thought

- Familiarity with AI failure modes including hallucinations, context limits, and latency issues