Description :

- ServiceNow SAM.

Location : Remote.

Experience : 7+ Years.

Our client believes in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal.

They bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected.

Qualifications & Skills :

- Bachelors degree in Information Technology, Business Administration, or related field (or equivalent work experience).

- 5 to 8 years of experience in IT Asset Management or Software Asset Management.

- Hands-on experience with SAM tools such as ServiceNow SAM Pro, or equivalent.

- Strong knowledge of software licensing models (perpetual, subscription, SaaS, cloud-based).

- Understanding of ITIL and IT Asset Management best practices.

- Analytical skills with attention to detail in license reconciliation and data accuracy.

- Strong communication and stakeholder management skills.

- ITAM/SAM certifications (e.g., IAITAM CSAM, ServiceNow SAM Pro, ITIL) preferred.

Key Responsibilities :

Software License Management :

- Ensure compliance with software licensing agreements, interpret license terms, and maintain accurate records of software entitlements and usage.

- Build and manage complex licensing models and optimize our license usage based on key license drivers (headcount, volume).

- Must be able to configure licenses and related details in SAM PRO tool.

- Establish and maintain a comprehensive inventory of all software assets and their components to ensure accuracy and completeness.

- Provide support to establish governance for purchase and renewal process.

- Manage software asset lifecycle across endpoints, infrastructure, SaaS, and cloud platforms.

- Strong understanding of software licensing models (e.g., subscription, perpetual, SaaS, enterprise agreements).

- Ensure data accuracy and completeness across software inventory and reconcile against vendor agreements.

- Operate ServiceNow SAM Pro and SAM Workspace, including entitlement creation, license compliance, reclamation, model normalization, catalog set up and maintenance, and workflow administration.

License Configuration Support :

- Manage and maintain over 200 license servers to ensure high availability and operational continuity.

- Validate license configurations in virtual environments prior to deployment.

- Support a wide range of license managers including Flexnet, FlexLM, Sentinel RMS/Hasp, Codemeter, Ansys LM, PTC LM, Reprise, and Dassault.

- Maintain USB dongle infrastructure and diverse license platforms to meet enterprise needs.

- o Ensure license compliance through entitlement validation and regular audits.

Audit Support :

- Prepare for and support internal and external software vendor license compliance audits by providing necessary documentation and data.

Reporting & Data Analysis :

- Generate and present regular reports on software asset status, compliance, and budgetary data to stakeholders and senior management.

Purchase & Renewal Governance :

- Review IT purchase and renewal requests in alignment with ServiceNow contract systems.

- Collaborate with product owners and SAM teams to identify cost-saving opportunities through license consolidation, reclamation, or migration to subscription/cloud models.

- Provide strategic recommendations based on compliance, usage, and financial insights.

Integration :

- Work with other IT teams (e.g., SCCM, Intune) to ensure effective software deployment, management, and tracking.

ServiceNow SAM PRO tool experience :

- Ensure alignment between CMDB and SAM records through regular reconciliations, data hygiene checks, and corrective actions.

- Configure and maintain ServiceNow SAM Pro module, including :

a. Software Model normalization.

b. License reconciliation.

c. Discovery data mapping.

d. Deploy publisher packs (e.g., Microsoft, Oracle, Adobe, IBM).

- Develop dashboards and KPIs for :

a. License compliance.

b. Cost savings.

c. True-up forecasting.