- ServiceNow platform development

- ServiceNow administration

- Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow

- End-to-End Service Catalog development and complex workflows

- Applies innovative technical solutions to business and the application processes

- Defines and documents procedures for processes and workflows

- Works on multiple projects as a project team member, occasionally as a project leader

- Responsible for troubleshooting problems as reported by users

- Supports Web access and electronic messaging services and maintains a secure systems environment

- Communicates effectively with management and other members of the project

- Integration of disparate systems using SOAP and REST APIs

- Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration

- Creation of Web Service for data integration

- Additional duties as assigned and defined by management

Qualifications & Experience :

- 5+ years ServiceNow development experience with Bachelor's Degree in Computer Science, Information Systems, or other related field or 4- 6 years equivalent work experience Highly Recommended Certifications to have.

- Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management, Event management, Discovery and Asset Management) Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)

- Customer-facing technical consulting experience with ServiceNow

- Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes

- Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow

Highly Preferred Skills :

- Development experience in following areas : Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP.

- Extensive knowledge of two or more Front End Technologies : HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT.

- Works effectively in a team-oriented, collaborative environment

Core Competencies :

- Strong interpersonal and oral communication skills

- High level of expertise in multiple system environments

- Proven problem-solving abilities and strong attention to detail and quality work output

- Well aware of SCRUM methodology

- Good SQL & RDBS knowledge

- Domain Separation Experience

- Service Now Admin Certification

- Service Now Implementation Certification

- ITIL Foundation Certification