Position Summary :

The Professional Services Lead is an individual contributor responsible for designing, delivering, and supporting complex, customer-facing technical solutions that extend and enhance the InterProse platform. This role partners directly with customers and internal teams to translate business requirements into scalable solutions across reporting, ETL-like pipelines, data transformation, and automation.

This role is not a people-management position and does not have direct reports; its impact is driven by technical leadership, ownership, and cross-functional influence. The Professional Services Lead serves as a trusted technical advisor to customers and an advanced escalation resource internally, providing guidance through expertise rather than formal authority.

Key Responsibilities :

Customer Partnership & Solution Design :

- Partner directly with customers to understand business needs, operational challenges, and enhancement requests.

- Translate customer requirements into effective technical solutions across reporting, data transformation workflows on AWS, and automation workflows.

- Communicate complex technical concepts clearly to non-technical stakeholders, ensuring alignment and transparency.

- Manage multiple concurrent customer initiatives while balancing priorities, timelines, and delivery commitments.

Technical Execution & Ownership :

- Design, build, and maintain customer-specific technical solutions with a focus on accuracy, performance, and scalability.

- Build and maintain ETL-like pipelines for data processing and transformation use cases.

- Serve as an advanced technical resource for resolving complex platform, reporting, and data-related issues.

- Own problem-solving end-to-end, including investigation, root-cause analysis, implementation, and validation.

- Contribute to continuous improvement by identifying recurring issues and refining solution patterns, tooling, and documentation.

Reporting & Data Engineering :

- Build and maintain complex PostgreSQL-based reporting solutions aligned with customer workflows and compliance requirements.

- Develop advanced custom report formats beyond standard SQL/CSV outputs, such as fixed-length files, structured reports with defined header and footer sections, and Excel-based reports with formatting and formulas.

- Create and maintain customer-specific data transformation pipelines to support account loading and large-scale file processing.

- Implement scalable data transformation workflows on AWS, leveraging services such as S3 and Lambda.

Custom Development & Automation :

- Develop custom job logic using Java and Python to support file transformation, data manipulation, and automation.

- Maintain and enhance job execution systems running within Docker containers and integrate outputs into internal systems via REST APIs.

- Optimize solutions for reliable performance under real-world customer workloads.

Cloud, Tools, & Platforms :

- Work within a cloud-based environment leveraging AWS services, including ECS, ECR, S3, and Lambda.

- Implement event-driven processing using AWS Lambda.

- Exposure to or integration with AWS services such as Kinesis, AWS Glue, Redshift/Athena, Step Functions, and DMS for streaming, ETL, warehousing, orchestration, and data migration use cases.

- Utilize modern development and debugging tools such as IntelliJ IDEA, Visual Studio Code, pgAdmin, and Git-based version control.

- Demonstrated ability to leverage modern development ecosystems and AI-assisted coding tools such as Bitbucket, Jira, Codex, and Claude Code to accelerate delivery and improve engineering outcomes.

Required Qualifications :

- 5+ years of experience building software solutions using Java (JVM) and/or Python.

- Strong working knowledge of PostgreSQL and advanced SQL development.

- Experience delivering reporting systems and customized report outputs.

- Strong customer-facing technical communication skills.

- Proven ability to manage multiple technical deliverables simultaneously.

- Experience working in Agile, cross-functional environments.

Preferred Qualifications :

- CS, IS, MIS degree or equivalent combination of education and experience.

- Experience with REST/JSON APIs and system integrations.

- Working knowledge of Docker and containerized execution.

- Hands-on AWS experience (ECS, ECR, S3, Lambda).

- Familiarity or exposure to AWS data and ETL services (Glue, Kinesis, Redshift/Athena, Step Functions, DMS).

- Familiarity with CRM-integrated workflows.

- Industry experience with ARM or debt collection platforms (a plus, not required).

Key Competencies :

- Advanced technical problem solving.

- Customer-focused solution design.

- Clear and effective communication.

- Attention to detail and quality.

- Cross-functional collaboration.

- Organization and accountability.

Measures of Success :

- High-quality customer solutions delivered on time and aligned with requirements.

- Positive customer feedback regarding technical expertise and communication.

- Efficient resolution of complex technical issues with minimal rework.

- Effective management of multiple concurrent customer initiatives.

- Contributions to improved tooling, documentation, and technical best practices.

Working Hours & Time Zone Requirement (Mandatory) :

- This role requires mandatory alignment with the US Eastern Time (ET) zone and is not a standard Indian daytime role.

- Candidates must work in a schedule that provides a minimum of 6-8 hours of daily overlap with US Eastern Time (ET) during standard US business hours.

- This typically translates to late afternoon to late evening IST shifts (and potentially later during US daylight saving periods).

- Candidates who are unable to consistently support this time zone requirement should not apply.

- Flexibility to extend overlaps during critical implementation phases, customer go-lives, or issue resolution is required and expected.