Executive Summary :

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions.

As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Data Centre Operations Lead in Mumbai to support our client, a top global investment bank.

The candidate should have background in Python programming / automation to be able to support automation efforts in streamlining and improving operations.

Responsibilities :

Support and Manage APAC DCS Operations team :

- Support Change and Incident Routines.

- Provide Access Reviews and Controls.

- Drive deliverable and SLA with Managed Service entities.

- Routine visits to the data hall.

- Monitoring hosting locations facilities.

- Review monthly Colo vendor reports.

- Performance scorecard review for EVM for high-rise and enterprise critical facilities.

- Annual review of Vendor Level Risk Assessment (VLRA) with EVM.

- Coordinate facilitys critical events, eg Loss of Utility Test (LOUT).

Audits and Assessments :

- Support internal, external and regulatory audits data collection and reviews.

- Annual Facility Risk Assessment (FRA) review.

Automation :

- Needs to know python to support some of the existing automation.

- Improve operations by developing new automation.

Requirements :

- At least 5 years of relevant Data Centre Operations Experience.

- Minimum 1-2 years of leadership experience managing Data Centre Operations Team.

- Good knowledge of data centre facilities (power, cooling, access controls, utilities, etc).

- Possess background / past experience in Python programming or automation.

- Experience with vendor management, SLA tracking, and compliance reviews.

- Past Data Centre experience in the financial / banking domain will be an advantage but not necessary.