SKF India - ServiceNow Technical Expert - ITSM/ITOM Modules
Posted on: 14/12/2025
Job Description
Description :
Our products can be found literally everywhere in society.
This means that we are an important part of the everyday lives of people and companies around the world.
In September of 2024, SKF announced the separation of its Automotive business, with the objective to build two world-leading businesses.
The role you are applying for will be part of the automotive business.
This means you will have the opportunity to be a part of shaping a new company aimed at meeting the needs of the transforming global automotive market.
Role : ServiceNow Technical Expert.
Job Title : ServiceNow Technical Expert.
Organization : BEXIT (Business Excellence & IT Strategy).
Reporting : Head of BEXIT.
Position Type : Individual Contributor.
Location : Pune/Bangalore/Gurgaon.
Role Description :
The ServiceNow Technical Expert will play a pivotal role in building and evolving ServiceNow as the IT ERP for the newco IT organization.
This individual will take hands-on architectural decisions, guide and supervise external partners in development and application management, and directly contribute to configuration, development, and administration of ServiceNow.
The role will consult and guide on architectural and configuration decisions across a broad range of modules including SPM, ITSM, ITOM, HR, VR, custom apps, integrations, and moreensuring ServiceNow meets the needs of a modern, integrated IT landscape.
Key Responsibilities :
- Make hands-on architectural decisions for ServiceNow configuration and development.
- Guide and supervise external partners responsible for ServiceNow development and application management.
- Perform configuration, development, and administration tasks within ServiceNow.
- Collaborate closely with the DSM ServiceNow, Enterprise Architect, and Process Owners to ensure alignment with strategic roadmaps and project scopes.
- Investigate and advise on module usage, integrations, and platform capabilities across such as, but not limited to, SPM, ITSM, ITOM, HR, VR, and custom applications.
- Ensure platform design follows best practices and avoids unnecessary customization or technical debt.
- Represent BEXIT as a subject matter expert in cross-functional meetings and initiatives.
- Training : Provide Training regarding ServiceNow stretching from End Users to Technical Staff and Architects.
Expectations :
- Follow ServiceNow best practices to ensure scalability, maintainability, and minimal technical debt.
- Demonstrate proactive problem-solving and consultative guidance across modules.
- Maintain clear and effective communication with internal and external stakeholders.
- Ensure all architectural decisions are aligned with the enterprise roadmap and scoped demands.
Qualifications :
Must-Have :
- ServiceNow Administrator certification or equivalent.
- Additional certifications in the context of ITIL functionality are beneficial.
- Proven experience in scripting and integration within ServiceNow.
- Strong stakeholder management and interpersonal skills.
- Basic knowledge of project management methodologies (Agile, Waterfall, Hybrid).
Nice-to-Have :
- Familiarity with architectural frameworks such as CSDM and TOGAF.
- Experience across multiple ServiceNow modules.
- Understanding of enterprise IT transformation and ERP-like platform design.
Authorization :
- Make architectural and configuration decisions within the roadmap provided by the Enterprise Architect and the scope defined by Process Owners and DSMs.
- Represent BEXIT in cross-functional meetings and initiatives as a subject matter expert (SME).
- Approve configuration and development work that aligns with best practices and avoids unnecessary customization or technical debt.
- Guide and supervise external partners in development and application management activities.
You will enjoy working here if you?(are/have) :
Ideal profile would be someone keen to learn, grow and work in fast paced environment.
Someone who is :
- Strategic and Visionary : Sees the big picture and connects CSR and sustainability goals to long term business strategy and brand image.
- Curious & Data oriented : Makes decisions based on data and continuously learn on new trends and reporting standards.
- Excellent Communicator : Coordinates between departments, executives, and external stakeholders.
- Passionate & Resilient : Handles multiple tasks and thrives in dynamic environments.itil
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Posted by
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Posted in
Platform Engineering / SAP/Oracle
Functional Area
Functional / Technical Consulting
Job Code
1589882
