Key Responsibilities :

1. Program & Delivery Ownership :

- Own end-to-end delivery timelines for lender-facing product initiatives

- Drive projects from requirements collection through product detailing, development, QA, and UAT

- Build and maintain project plans, milestones, and delivery trackers

- Identify risks, dependencies, and bottlenecks early and work with teams to resolve them

- Ensure commitments are clear and delivery expectations are met in a fast-moving startup environment

2. Client & Relationship Management :

- Serve as the primary delivery point of contact for US-based lender clients

- Run regular check-ins, status updates, and milestone reviews with clients

- Manage expectations, communicate changes clearly, and maintain strong client relationships

- Translate client needs into clear requirements and next steps for internal teams

3. Internal Stakeholder Coordination :

- Work closely with Product, Engineering, QA, and Business teams to keep work moving forward

- Facilitate requirement discussions, planning sessions, and UAT coordination

- Ensure everyone is aligned on priorities, timelines, and responsibilities

- Proactively follow up on action items and unblock teams as needed

4. Process & Startup Execution :

- Establish lightweight processes, documentation, and reporting suitable for a startup environment

- Maintain clear visibility into delivery status for leadership and stakeholders

- Continuously improve how programs are planned, tracked, and delivered as the company scales

Must Haves :

- 3 to 5 years of experience in program management, project management, delivery management, or a similar role

- Experience managing end-to-end product or software delivery timelines

- Strong organizational and execution skills with the ability to manage multiple initiatives at once

- Excellent communication and stakeholder management skills

- Comfort working in ambiguity and changing priorities typical of a startup

- Ability to work effectively with both client-facing and internal teams

Good to Have :

- Experience working with US-based clients

- Exposure to fintech, lending, or financial services

- Familiarity with Agile or iterative delivery environments

- Experience using delivery tracking tools (e.g., Jira, Confluence, etc.)

What Success Looks Like :

- Delivery timelines are clear, realistic, and consistently met

- Lender clients feel informed, supported, and confident in execution

- Internal teams are aligned and able to move quickly

- Risks and delays are identified early and handled proactively

- Delivery processes scale smoothly as the startup grows