- Experience deploying, managing, and troubleshooting containerized applications on OpenShift/Kubernetes, including resource management and networking.

Grafana & Observability Stack :

- Proficiency in administering Geneos ITRS at scale.

- Proficiency in administering Grafana (user management, data sources, dashboards, alerts).

- Working knowledge of Grafana backend components: Mimir (metrics), Loki (logs), and Tempo (traces).

- Experience with Prometheus for metric collection and PromQL for querying.

Helm Chart Management :

- Experience with Helm for deploying applications, including creating, modifying, and managing Helm charts, library charts, and dependencies.

- Technical Documentation: Ability to create clear and concise documentation for systems and processes.

Desired Skills :

Application Deployment : Ability to deploy applications using Lightspeed Enterprise.

Google Cloud Operations : Experience with Google Cloud operations.

Scripting & Automation : Experience with Bash or Python scripting for automating operational tasks.

Key Responsibilities :

The Monitoring and Observability team is responsible for managing :

- Operating with a global footprint.

- Collaborating across various organizations within Citi to understand and develop observability solutions for enterprise-wide deployment at scale.

- Managing the legacy monitoring stack across the Production Management organization within Citi.

- Driving the strategic delivery of end-to-end Observability solutions in Citi.

- Providing in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

- Directly impacting the business by influencing strategic functional decisions through advice, counsel, or provided services.

- Persuading and influencing others through strong and comprehensive communication and diplomacy skills.

- Performing other duties and functions as assigned.

Soft Skills :

- Excellent communication

- Team collaboration

- Documentation and knowledge sharing

Qualifications :

- 6-10 years experience

- Practical problem solving and strategic thinking skills

- Demonstrated leadership, interpersonal skills and relationship building skills

- Service oriented attitude

- Ability to work in a fast-paced environment

- Experience working or leading requirement gathering efforts for multiple large development projects at one-time

- Proficient using basic technical tools and systems

- Good interpersonal and communication skills