Are you ready to help shape the future of cloud contact centers? Were building scalable, reliable, and cutting-edge infrastructure for world-class customer experiences and were looking for a Senior SRE to join our team! If you're passionate about optimizing systems, automating everything, and ensuring top-tier performance, we want to hear from you.

What Youll Do :

- Lead Developer Experience Initiatives : Drive and lead efforts in building a seamless and efficient developer experience, empowering our engineering teams to deliver high-quality software faster.

- Own Internal PaaS Systems : Take ownership of and continuously improve our internal Platform-as-a Service (PaaS) systems, leveraging technologies such as Kubernetes, GitHub Actions, ArgoCD, and Helm.

- Automate Infrastructure & CI/CD : Design, implement, and maintain robust automation for our infrastructure and continuous integration/continuous delivery (CI/CD) pipelines, ensuring rapid and reliable deployments.

- Drive Observability & Reliability : Champion and implement best practices for observability, system reliability, and operational excellence across our cloud infrastructure. This includes monitoring, alerting, logging, and incident response.

- Collaborate Cross-Functionally : Work closely with development, product, and other operations teams to solve complex system challenges, ensuring our infrastructure supports evolving business needs.

What You Bring :

- Experience : 5- 8 years of hands-on experience in a Site Reliability Engineer (SRE) or DevOps role, with a proven track record of managing and scaling production systems.

- CI/CD & IaC Expertise : Deep knowledge and practical experience with CI/CD methodologies and tools, as

well as Infrastructure as Code (IaC) tools like Terraform or Ansible.

- Kubernetes Proficiency : Strong expertise in designing, deploying, and managing applications on Kubernetes clusters.

- Programming Skills : Strong programming skills in Java, Kotlin, or Scala, or excellent scripting abilities in Python or Bash.

- Distributed Systems Understanding : A solid understanding of large-scale distributed systems, their challenges, and best practices for ensuring their reliability and performance.