- Collaborate with stakeholders to gather, document, and prioritize business requirements.

- Translate business needs into detailed functional specifications for Salesforce development teams.

- Analyze current business processes and identify areas of improvement through Salesforce solutions.

- Configure Salesforce features including custom objects, workflows, approval processes, and dashboards.

- Serve as a liaison between business and technical teams, ensuring effective communication and understanding.

- Facilitate requirement workshops, interviews, and process mapping sessions.

- Support the entire project lifecycle including testing, training, change management, and deployment.

- Stay updated on Salesforce platform capabilities, releases, and best practices to maximize solution value.

- Assist in project planning, sprint ceremonies (Agile), and backlog grooming.

- Use tools like Jira, Confluence, and other project management software to maintain documentation and manage tasks.

Core Competencies & Skills :

- Excellent communication skills to bridge technical and business teams.

- Strong stakeholder engagement and facilitation abilities.

- In-depth knowledge of Salesforce platform including Sales Cloud, Service Cloud, and Lightning Experience.

- Proficiency in requirements gathering, documentation, and user story creation.

- Hands-on Salesforce configuration skills (workflows, reports, dashboards, etc.).

- Experience with data management, process optimization, and business analysis tools.

- Ability to propose scalable, efficient, and future-ready Salesforce solutions.

- Strong critical thinking and problem-solving skills.

- Familiarity with Agile methodologies and tools like Jira and Confluence.

- Cross-functional collaboration across project planning, training, and testing phases.

Preferred Certifications :

- Salesforce Certified Business Analyst

- Other Salesforce certifications (e.g., Admin, Platform App Builder) are a plus.