Simple Logic - Business Analyst
Posted on: 10/10/2025
Job Description
Description :
This role requires strong skills in requirement gathering, workflow design, stakeholder management, and an understanding of IT operations and performance metrics.
The ideal candidate will work closely with cross-functional teams to ensure that business needs are accurately captured and translated into functional solutions.
Key Responsibilities :
- Prepare detailed documentation including BRDs, FRDs, user stories, process flows, and use cases.
- Ensure traceability of requirements throughout the project lifecycle.
Process & Workflow Design :
- Analyze and define end-to-end workflows for service management, operational processes, and vendor interactions.
- Map approval processes, SLA tracking mechanisms, escalation rules, and compliance checkpoints.
- Identify integration points with existing systems and suggest improvements or automation.
Monitoring & Reporting :
- Work with technology teams to define relevant metrics for monitoring infrastructure performance and health.
- Define alerting logic, threshold configurations, and escalation workflows for key operational KPIs.
- Support the development of reporting dashboards and visualization modules to meet stakeholder needs.
Stakeholder Engagement :
- Conduct requirement workshops, review sessions, and UAT coordination with end-users and stakeholders.
- Collaborate with development, QA, and design teams to validate solutions against business expectations.
- Provide timely updates and ensure alignment across all phases of delivery.
Requirements :
- 4 - 8 years of experience as a Business Analyst in IT service delivery, infrastructure, or enterprise solution domains.
- Strong understanding of IT workflows, SLA models, incident/request management, and escalation processes.
- Experience with documenting complex workflows and translating business needs into actionable requirements.
- Good understanding of infrastructure health metrics (e.g., system performance, availability, capacity).
- Excellent communication, presentation, and stakeholder management skills.
Preferred Qualifications :
- Exposure to enterprise platforms in managed services, operations, compliance, or infrastructure domains.
- Familiarity with performance monitoring concepts, reporting frameworks, and operational analytics.
- Ability to work in agile environments and manage multiple priorities effectively
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Posted By
525
Functional Area
Data Analysis / Business Analysis
Job Code
1558717
