Sigmasoft - Oracle SBC Engineer - SIP Protocol

Job Responsibilities :

- Manage SIP trunking, call routing, and protocol interworking using Oracle SBC solutions.

- Monitor and troubleshoot SBC performance, network connectivity, and call quality issues.

- Collaborate with network, telecom, and security teams to implement SBC-related policies and optimize system performance.

- Perform regular firmware and software upgrades on Oracle SBC appliances to ensure system stability and security compliance.

- Conduct capacity planning and system scaling to support growing voice traffic demands.

- Create and maintain detailed documentation of SBC configurations, procedures, and network diagrams.

- Respond to and resolve incidents related to SBC infrastructure in a timely manner.

- Participate in design and architecture discussions related to VoIP infrastructure and SBC deployments.

- Ensure compliance with enterprise security policies and industry best practices for SBC management.

Skills and Qualifications :

- Strong understanding of SIP protocol, VoIP architecture, and real-time communications.

- Experience with call routing, SIP trunking, and security features within SBCs.

- Familiarity with network protocols such as TCP/IP, UDP, RTP, TLS, and QoS mechanisms.

- Ability to troubleshoot network connectivity, firewall, NAT traversal, and interoperability issues.

- Knowledge of enterprise voice networks, IP telephony systems, and UC platforms (Cisco, Avaya, Microsoft Teams, etc.) is a plus.

- Experience with monitoring tools and logging to diagnose SBC performance and call quality issues.

- Strong analytical and problem-solving skills with attention to detail.

- Excellent communication skills and ability to work collaboratively with cross-functional teams.

- Relevant certifications in VoIP, networking, or Oracle SBC technologies are advantageous.