Siebel Developer | 6 to 12 Years | Telecom Domain | Hybrid

About the Role :

We are looking for experienced Siebel Developers to join a large-scale Telecom transformation project. The ideal candidate should have strong hands-on experience in Siebel CRM development, configuration, customization, and integration, along with a solid understanding of telecom business processes. This role involves working closely with business stakeholders, architects, and development teams to design, develop, enhance, and support Siebel CRM applications.

Key Responsibilities :

- Design, develop, configure, and customize Siebel CRM applications based on business requirements.

- Perform Siebel configuration including Applets, Views, Screens, Business Components, Business Objects, Workflows, and Assignments.

- Develop and maintain Siebel Open UI customizations and enhancements.

- Create and maintain Siebel eScript and Browser Script components.

- Work on Siebel CRM modules including Account Management and Contact Management.

- Support telecom business processes related to Customer Care, Billing Care, and Order Management.

- Develop and maintain integrations using Siebel EAI.

- Configure and support Customer Service Workflow (CSW) functionalities.

- Work with Siebel Workforce Management solutions.

- Implement and support Siebel PRM (Partner Relationship Management) and Dealer Management functionalities.

- Develop and enhance Siebel Field Service applications.

- Design and generate reports using Siebel BI Publisher.

- Participate in application upgrades, production support, troubleshooting, and performance optimization.

- Collaborate with business analysts and stakeholders to understand requirements and translate them into technical solutions.

- Conduct unit testing, system testing, and defect resolution activities.

- Ensure adherence to coding standards, best practices, and project guidelines.

Mandatory Skills :

- Siebel CRM : Strong hands-on experience in Siebel Configuration.

- Experience in creating and modifying :

1. Business Components

2. Business Objects

3. Applets

4. Views

5. Screens

6. Workflows

7. Assignment Manager

- Siebel Open UI & Scripting : Strong expertise in Siebel Open UI.

- Hands-on experience with :

1. eScript

2. Browser Script

3. Business Services

4. Workflow Policies

5. Runtime Events

- Siebel Functional Areas :

1. Account Management

2. Contact Management

3. Assistant Agent Billing Care

4. CRM Order Management

5. Customer Service Workflows (CSW)

6. Enterprise Application Integration (EAI)

7. Workforce Management

8. PRM / Dealer Management

9. Field Service

- Reporting : Experience in Siebel BI Publisher Reports development and customization.

- Telecom Domain : Telecom industry experience is mandatory. Understanding of telecom CRM processes, customer lifecycle management, order fulfillment, billing support, dealer management, and customer service operations.

Preferred Skills :

- Experience with Siebel Version 20.x and above.

- Exposure to RODOD implementation.

- Knowledge of web services, REST APIs, SOAP services, XML, and integration frameworks.

- Experience in performance tuning and troubleshooting Siebel applications.

- Exposure to Agile development methodologies.

Qualifications :

- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

- Strong communication and stakeholder management skills.

- Ability to work independently and in a collaborative team environment.