As a member of the ShipBob Team, you will :

Grow with an Ownership Mindset : We champion continuous learning and proactive innovation.

Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth.

By tackling complex problems and exploring creative solutions, you wont just follow a playbook, youll be actively building the future of ShipBob.

Collaborate with Peers and Leaders Alike : ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed.

We all set high standards and understand the importance of transparency at all levels.

Weve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.

Experience a High-Performance Culture and Clear Purpose : Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability.

We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location : Remote in India.

Role Description :

As a Technical Support Engineer I, you will be part of the SOC team providing first-line support for our systems and applications.

Your role will focus on resolving day-to-day technical issues, ensuring smooth operations, and escalating complex problems to senior engineers when needed.

This position offers exposure to modern tools and technologies and opportunities for career growth.

This role reports to the Manager of SOC.

What Youll Do :

- Respond to and resolve basic technical issues in a 24/7 support environment.

- Oversee ticket life cycle in Jira Service Management (or similar).

- Troubleshoot problems related to computers, networks, and cloud services.

- Escalate complex issues to senior engineers and assist in investigations.

- Help maintain user accounts, device management systems, and software installations.

- Document solutions and contribute to internal guides and knowledge base.

- Work closely with other teams to ensure smooth operations and quick problem resolution.

What Youll Bring To The Table :

- Bachelors degree in Computer Science, Engineering, or related field.

- Minimum 3+ years of experience in technical support or IT operations.

- Good troubleshooting skills and ability to work in a fast-paced environment.

- NET Framework : Basic understanding

- Familiarity with scripting (Python or PowerShell) for simple automation tasks.

- Knowledge of databases and ability to run basic queries.

- Exposure to cloud platforms like AWS or Azure.

- Ability to use monitoring tools and interpret system alerts.

- Strong problem-solving skills and willingness to learn advanced technologies.

- Demonstrates proficiency in debugging technical issues across a wide range of devicesincluding computers, mobile devices, networks, and cloud servicesensuring effective troubleshooting and resolution in a dynamic support environment.

- Strong communication skills and flexibility to work in a 24/7 support model.

Preferred Skills :

- Certifications in ITIL or cloud technologies.

- Experience in e-commerce or logistics technology.

- Interest in automation and process improvement.

Perks & Benefits :

- Medical, Term & Accidental Insurance.

- All Purpose Leave (casual & sick time) : 12 days.

- Earned Leave : 15 days.

- Public Holiday : 12 days.

- Generous Maternity & Paternity Leave.

- Quarterly Wellness Day.

- Work From Home Allowance.