Shipbob - Technical Solutions Engineer II - Windows & Mac OS Support

Description :

As a member of the ShipBob Team, you will :

- Grow with an Ownership Mindset: We champion continuous learning and proactive innovation.

- Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth.

- By tackling complex problems and exploring creative solutions, you wont just follow a playbook, youll be actively building the future of ShipBob.

- Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed.

- We all set high standards and understand the importance of transparency at all levels.

- Weve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.

- Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability.

- We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote India.

Role Description :

As a Technical Solutions Engineer II, you will provide engineering services and support for end user computing infrastructure and applications.

The Technical Solutions Engineer works with all business units across the organization to provide solutions to their technical needs and is involved when evaluating and implementing new technologies for ShipBob.

The primary focus will be mobile device management, onboarding/offboarding automation, email, collaboration services, and setting hardware standards.

This role reports to Senior Manager, Information Technology.

What Youll Do :

- Work with all business units to assess technology needs.

- Build implementation plans to introduce new technologies to the organization or reconfigure existing technologies as needed following change management policies.

- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

- Design and implement solutions to meet business needs in Azure and other cloud platforms.

- Be the escalation point for issues that are unable to be resolved by 1st and 2nd tier IT support.

- Provide guidance and best practices regarding technologies pertaining to end user computing in a remote-first, cloud-first environment.

- Work closely with the Security team to implement required security measures and controls.

- Be available for on-call escalation support including weekends and holidays.

- Troubleshoot and resolve system hardware and software issues.

- Provide support for Windows desktops\laptops, MacBooks, printers, peripherals, networking infrastructure and other computer related devices.

- Implement automation to remove manual dependencies across all IT functions.

- Provide pertinent input during the change management process.

- Work with 3rd party service providers to resolve issues as needed.

- Participate in periodic maintenance and infrastructure improvement projects after hours, and on weekends.

- Ensure all incidents are tracked in the Jira ticketing system.

- Ensure consistent process implementation across the team through regular communication.

- Additional duties and responsibilities as necessary.

What Youll Bring To The Table :

- 2+ years designing and implementing end user computing solutions in a cloud first environment.

- 2+ years implementing and administering Microsoft Entra ID in an enterprise environment.

- 2+ years designing and implementing MDM solutions such as Microsoft Endpoint Manager, Mosyle, JAMF, or AirWatch.

- Familiarity with Azure Automation Accounts and Storage Accounts.

- Deep understanding of supporting a remote first, cloud first, end user computing environment.

- Proficient in implementing policies and managing devices via Microsoft Intune\Endpoint Manager (compliance policies, conditional access, application deployment, AAD Join, Autopilot).

- Advanced Windows and MacOS troubleshooting skills.

- Deep understanding of Windows and MacOS best practices (Deployment, Security, Patching).

- Experience packaging and deploying software via Microsoft Intune\Endpoint Manager.

- Experience automating Windows driver installation using manufacturer supplied packages.

- Experience writing, executing, and automating with at least one scripting language (Powershell, Go, Python, Bash).

- This should also include knowledge of source control in a production environment.

- Working knowledge of Power Automate and Power BI.

- Knowledge and/or experience implementing SSO and SCIM provisioning for 3rd-Party Applications.

- Deep understanding of cloud technologies and automation focused on end user computing solutions.

- Ability to prioritize work based on department and production objectives.

- Excellent written and verbal communication skills.

- Solid Peer-to-Peer training and leadership skills.

Nice To Have :

- Azure AZ-900 Certification.

- Experience with creating custom PowerApps.

- Experience with connecting and using various API endpoints such as Microsoft Graph and other 3rd-Party API endpoints.

Perks & Benefits :

- The work we do at ShipBob is both challenging and rigorous, which means our environment isnt the right fit for everyone, and thats okay.

- We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment.

- We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work.

- Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in todays global supply chain.