Role : SharePoint Administrator

Location : Ahmedabad

Shift Timings : 8:00 am to 5:00 pm IST

Reports To : Group Manager Business Solutions & Process Improvements

Key Relationships : Business Solutions team, ICT, Cyber-Security & Infrastructure Lead, end users, external vendors

Role Purpose :

The SharePoint Administrator is responsible for managing and maintaining the organisations SharePoint Online environment, ensuring reliability, security, and optimal performance. This role supports business processes and collaboration requirements by configuring sites, libraries, lists, workflows, and permissions. The administrator provides technical support, drives user adoption, and ensures compliance with data governance and security standards.

Key Duties and Responsibilities :

- Manage and maintain SharePoint Online, including site collections, document libraries, lists, page layouts, and permissions. Configure and support workflows and business process automations using Power Automate, Power Apps, and Orchestry.

- Administer access control across SharePoint sites and Microsoft 365 groups. Ensure permissions are set accurately and in accordance with organisational governance policies.

- Provide Level 2 and Level 3 support for SharePoint issues, including access problems, document library errors, permission conflicts, and workflow failures. Resolve support tickets within defined service levels.

- Assist in developing and maintaining Power Automate flows, Power Apps, and site templates to streamline workflows and enhance collaboration.

- Maintain integration between SharePoint Online and other Microsoft 365 services such as Teams, OneDrive, and Power BI.

- Support the design and maintenance of site structures, metadata, retention labels, and document lifecycle management.

- Monitor SharePoint security configurations, audit logs, and DLP alerts. Remediate risks and policy violations in coordination with the Cyber-Security & Infrastructure Lead.

- Maintain backup schedules and verify restore procedures for sites and content. Manage versioning policies to prevent data loss.

- Prepare and maintain documentation on configurations, workflows, permissions, and user support procedures.

- Provide demonstrations, training sessions, and quick-reference materials to improve user adoption and reduce repeat incidents.

- Monitor system performance, storage usage, and support trends. Provide monthly reports and recommendations for platform improvements.

- Work closely with business solutions and ICT teams to deliver enhancements, migrations, and integrations in line with global standards.

Essential Skills and Certifications :

- Strong capability with SharePoint Online administration (site collections, document libraries, lists, page layouts, permissions, workflows)

- Clear working knowledge of Teams, OneDrive, Microsoft 365 Groups, and their integration with SharePoint

- Confidence in setting and reviewing permissions, managing secure access, and applying governance rules

- Ability to diagnose and resolve document access, syncing, versioning, broken links, and workflow faults

- Comfort assisting with Power Automate flows, Power Apps forms, and templated processes

- Working knowledge of site structure, metadata, retention labels, and content lifecycle rules

- Comfort reviewing audit logs, alerts, and DLP notifications

- Clear documentation of site configuration, workflows, changes, and user guides

- Steady communication with business analysts, ICT teams, and staff across all regions

- Certifications: ITIL Foundation, Microsoft 365 Fundamentals, Microsoft Power Platform Fundamentals

Desirable Skills and Certifications :

- Degree in Computer Science / Network Design / Business Systems or other relevant area of study

- Orchestry knowledge

- PowerShell experience for SharePoint administration tasks

- Basic knowledge of JSON formatting for column and view customisation

- Awareness of Purview retention settings

- Understanding of SharePoint site provisioning patterns

- Experience supporting migrations into SharePoint Online

- Basic knowledge of Power BI dataset connections via SharePoint

- Certifications: Microsoft SharePoint Associate, Microsoft Power Automate Associate, Microsoft Information Protection Administrator

Key Performance Indicators (KPIs) :

- SharePoint platform availability and performance ( 99.9 percent monthly uptime)

- Access and permission accuracy ( 98 percent accuracy rate)

- Support resolution efficiency ( 95 percent tickets resolved within SLA)

- Workflow and automation reliability ( 98 percent success rate)

- Security and compliance monitoring (zero outstanding high or critical alerts beyond 7 days)