ServiceNow Functional Testing:

- Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.)

- Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules

- Validate data migration, import sets, transforms, and data integrity

- Perform upgrade testing to ensure customizations continue to work post - ServiceNow upgrades

Automation & Test Framework:

- Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG & Playwright)

- Automate UI, API, and end - to - end business workflows on the ServiceNow platform

- Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks

- Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps)

API & Integration Testing:

- Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems

- Validate API contracts, authentication, authorization, payloads, error handling, and performance

- Perform end - to - end integration testing across microservices, middleware, and third - party services

Performance, Security & Compliance:

- Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner

- Validate access controls, ACLs, encryption, and security configurations in line with corporate policies

- Participate in vulnerability scans and assist with remediation verification

Quality Engineering Practices:

- Employ shift - left testing by engaging in requirement reviews, design discussions, and early defect prevention

- Define quality metrics and gates for each sprint or release

- Track and report testing progress, defects, risks, and coverage to stakeholders

- Contribute to continuous improvement of QE best practices, standards, and playbooks

Collaboration & Communication:

- Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria

- Facilitate defect triage sessions and support root - cause analysis

- Mentor junior testers and share knowledge of ServiceNow testing techniques

- Ensure traceability between requirements, test cases, and defects

Qualifications:

Experience:

- 3 - 8 years in software testing, with at least 2 years focused on ServiceNow testing

- Proven track record testing ServiceNow implementations, custom apps, and upgrades

Technical Skills:

- Strong expertise in ServiceNow Automated Test Framework (ATF)

- Hands - on experience with ServiceNow UI, workflows, form configurations, business rules, and client/server scripting (JavaScript)

- Proficient in REST/SOAP API testing (Postman, SoapUI, or similar)

- Familiarity with ServiceNow integrations (MID Server, IntegrationHub, web services)

- Experience with data migration tools and strategies (Import Sets, Transform Maps)

- Working knowledge of CI/CD tools (Jenkins, Azure DevOps) and version control (Git)

- Good understanding of Agile methodologies and DevOps practices

- Test management experience with tools such as Jira, TestRail, or Azure Test Plans

Preferred Skills:

- ServiceNow certifications (CSA, CAD, CSDM, etc.)

- ISTQB or equivalent software testing certification

- Exposure to performance testing tools (JMeter, LoadRunner)

- Familiarity with ServiceNow Security Operations or Virtual Agent

- Basic scripting in PowerShell, Python, or TypeScript

Education / Professional qualifications:

- Bachelors/ Masters degree in an appropriate field from an accredited college/university.