ServiceNow Technical Product Manager

ServiceNow TPM for CCX group India1

Role Overview :

We are seeking Technical Product Managers (TPMs) to support the Success Project.

These roles are designed to complement the work of existing TPMs - enabling faster product planning, execution, and delivery.

While the existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.

Key Responsibilities :

Platform Solutioning & Support :

- Perform L1 and L2 solutioning on the ServiceNow platform.

- Collaborate with architects and designers to refine requirements and validate feasibility.

Requirements & Story Management :

- Break down PRDs into detailed user stories.

- Manage backlog, maintain story hygiene, and ensure stories are test-ready.

- Track delivery status and follow up with engineers to ensure on-time execution.

Execution & Delivery Support :

- Drive UAT testing, validate outcomes, and close development tasks.

- Provide structured reporting on progress, risks, and blockers.

Hypercare & Incident Management :

- Support post-go-live stabilization during the hypercare period.

- Triage incidents, track resolution, and report on hypercare performance.

Collaboration with Core TPMs :

- Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.

- Ensure smooth handoffs and visibility across all levels of product management.

Required Skills & Experience :

- Hands-on knowledge of the ServiceNow platform with ability to solution requirements.

- Experience translating business requirements / PRDs into detailed user stories.

- Strong backlog management, story hygiene, and execution-tracking skills.

- Familiarity with Agile delivery tools (e, ServiceNow Agile, Jira).

- Strong communication and reporting skills, with ability to simplify complex topics.

- Exposure to hypercare, incident triage, and post-go-live support.

Preferred Qualifications :

- 4-7 years of TPM or equivalent experience in SaaS / enterprise platforms.

- Experience with Customer Success, CSP, or related ServiceNow modules.

- Ability to operate in fast-paced, cross-functional environments with global teams.