Job Summary :

We are looking for an experienced ServiceNow Technical Lead to lead a team of developers and own the technical delivery of ServiceNow solutions. The ideal candidate should have strong hands-on experience in ServiceNow development, scripting, integrations, workflows, implementation, deployment, and production support, along with excellent client-facing and leadership skills.

Key Responsibilities :

- Lead and mentor a team of ServiceNow developers.

- Own technical delivery and provide guidance on ServiceNow solutions.

- Gather business requirements and translate them into technical solutions.

- Design, develop, configure, and customize ServiceNow applications.

- Develop complex workflows and Flow Designer solutions.

- Perform code reviews, testing, debugging, and production support.

- Develop integrations with third-party applications using REST/SOAP APIs and IntegrationHub.

- Manage Update Sets and deployment activities across environments.

- Participate in ServiceNow upgrades, cloning, testing, and release activities.

- Prepare technical documentation, estimates, and solution designs.

- Participate in client discussions, blueprinting workshops, and requirement sessions.

- Conduct knowledge-transfer and technical training sessions.

- Ensure adherence to ServiceNow development best practices.

Mandatory Skills :

- 7+ years of overall IT experience with strong ServiceNow experience.

- Hands-on ServiceNow Development.

- Strong JavaScript / Glide scripting.

- Business Rules.

- Client Scripts.

- UI Policies.

- UI Actions.

- UI Scripts / UI Pages.

- Script Includes.

- ACLs.

- Service Portal.

- Service Catalog.

- Workflow / Flow Designer.

- REST & SOAP APIs.

- IntegrationHub.

- Update Sets and deployment.

- ServiceNow upgrades and cloning.

- Production support and troubleshooting.

- Experience in at least one greenfield ServiceNow implementation.

- Strong team leadership and client-facing communication skills.

Certifications :

- ServiceNow Certified System Administrator (CSA) Mandatory.

- At least one ServiceNow CIS / Mainline Implementer certification such as :

1. CIS-ITSM

2. CIS-CSM

3. CIS-HRSD

4. CIS-GRC