PRIMARY RESPONSIBILITIES

Technical Leadership & Mentorship :

- Lead a team of ServiceNow developers, providing technical direction, code reviews, and mentorship to ensure high-quality, performant, and scalable solutions.

- Foster a collaborative and innovative team environment, promoting knowledge sharing and continuous improvement.

ServiceNow Platform Development :

- Design, develop, and implement complex ServiceNow solutions including custom applications, modules, workflows, and UI components using Flow designer, JavaScript, GlideRecord, GlideForm, Jelly, AngularJS, and other relevant ServiceNow APIs and scripting languages.

- Develop and maintain robust, secure, and high-performing integrations with external systems using various methods (REST, SOAP, MID Server, IntegrationHub).

- Ensure adherence to ServiceNow best practices, coding standards, and security guidelines. Manage and execute technical tasks for platform upgrades.

- Platform knowledge on ITSM modules, CMDB, On-call, Virtual agent etc.

GRC Module Expertise :

- Lead the implementation, configuration, and customization of ServiceNow GRC (Governance, Risk, and Compliance) solutions.

- Develop and optimize GRC workflows, policies, controls, and risk assessments.

- Ensure GRC solutions meet regulatory requirements and internal compliance standards.

- Provide technical guidance on GRC best practices and module capabilities.

Integrations :

- Lead the design and implementation of complex integrations between ServiceNow and various enterprise systems (e.g., HRIS, CRM, monitoring tools, ITSM tools).

- Define integration strategies, data mapping, and error handling mechanisms. Leverage IntegrationHub

Now Assist & AI/ML Integration :

- Explore, evaluate, and implement solutions leveraging ServiceNow Now Assist capabilities to enhance user experience, automate tasks, and improve efficiency.

Required Technical Skills & Experience :

- 7+ years of hands-on development experience with ServiceNow, with at least 2 years in a lead or senior technical role.

Deep expertise in ServiceNow platform development :

- Flow designer, JavaScript, GlideRecord, GlideForm, Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts.

- Service Portal development (Widgets, Pages, Themes, SCSS, AngularJS).

ServiceNow APIs (REST, SOAP).

Implementation experience with ServiceNow GRC Module :

- Implementation, configuration, and customization of Risk Management, Policy & Compliance, Audit Management, and Vendor Risk Management.

- Understanding of GRC frameworks (e.g., NIST, ISO 27001, COBIT).

Proven experience with complex integrations :

- Designing and implementing integrations using REST, SOAP, MID Server, and IntegrationHub.

- Experience with various authentication methods (OAuth, Basic Auth, certificates).

Familiarity with ServiceNow Now Assist and AI/ML capabilities :

- Understanding of Natural Language Understanding (NLU), Virtual Agent, and AI search functionalities.

- Experience in leveraging or implementing AI/ML-driven features within ServiceNow.

Preferred Certifications :

- ServiceNow Certified Application Developer Highly desirable.

- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-GRC, CIS-Discovery, CIS-Service Mapping).

- Experience with other ServiceNow modules (ITSM, GRC, NowAssist).

EDUCATION AND EXPERIENCE :

- Bachelors degree in Computer Science with additional coursework in management, information processing or a related field.

- May also possess a combination of education and relevant work experience from which comparable knowledge and abilities can be drawn.