ServiceNow Technical Lead.

Location: Remote.

Experience: 7+ Years.

- 7 to 8 years of experience in ServiceNow.

- 2+ years in a leadership or team lead role, managing technical teams.

- Technical expertise with stakeholder management experience.

Qualifications:

Experience:

- 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).

- 2+ years in a leadership or team lead role, managing technical teams.

- Proven experience in customer-facing roles, with strong communication skills.

Certifications:

- ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

Technical Skills:

- Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).

- Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).

- Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.

Soft Skills :

- Strong leadership and team management abilities.

- Excellent verbal and written communication skills for engaging with customers and stakeholders.

- Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.

Preferred : Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).

Key Responsibilities :

- Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.

- Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.

- Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.

- Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.

- ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.

- Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.

- Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.

- Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.

- Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.

TribolaTech :

- Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services.

- Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation.

- We love technology and are proud to build a world class global company.

- TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers.

- With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business.