Job Description :

- Extensive development in ServiceNow platform customization in Incident, Problem, Change and Service Level applications and processes.

- Working knowledge and drive integrations with ServiceNow.

- Working knowledge in ITSM core modules, Configuration Management, SOAP, REST methodologies, LDAP, Inbound emails.

- Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with ServiceNow.

- Experience in debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.

- Experience in different ServiceNow modules such as Knowledge management, Incident management, Change management, Problem management.

- Possesses intense knowledge of ITSM processes such as Change, Incident management, Problem Management, SLA and Service Request Management.

- Experience in creating new Workflows and modifying the existing workflows according to new requirements in an efficient manner.

- Experience in creating scripts like Client Scripts, Catalog.