ServiceNow Technical Architect

Key Responsibilities :

- Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM.

- Lead complex scripting, automation, and custom application development.

- Define and enforce coding standards, security best practices, and governance frameworks.

- Implement advanced scripting using Glide APIs, JavaScript, AngularJS, and Jelly scripting.

- Design and optimize Flow Designer, Orchestration, and business process automation.

- Ensure optimal instance performance, security, and compliance.

- Lead integrations using IntegrationHub, REST/SOAP APIs, Service Graph Connector.

- Design enterprise-wide ServiceNow architecture, including data flows and integrations.

- Provide technical leadership, mentoring junior developers, and conducting code reviews.

- Define best practices for CI/CD pipelines, automated testing, and instance maintenance.

Required Skills & Qualifications :

- Strong understanding of ServiceNow architecture, scalability, and security best practices.

- Deep expertise in JavaScript, Glide APIs, Flow Designer, and Orchestration.

- Experience in ServiceNow integrations, including API security, OAuth, and third-party connectors.

- Experience with ServiceNow performance tuning, upgrade strategies, and DevOps pipelines.

- Strong leadership, mentoring, and stakeholder communication skills.

Preferred Qualifications :

- ServiceNow CAD (Certified Application Developer) certification is a plus.

- Experience in ServiceNow CMDB health, data governance, and Service Mapping.