ServiceNow SPM Process Consultant

HIC Global Solutions

Multiple Locations

6 - 9 Years

89+ Reviews

ServiceNow ServiceNow Implementation ServiceNow Integration Strategic Portfolio Management Solution Design Solution Implementation

Posted on: 10/08/2025

Job Description

Key Responsibilities :

- Workshop Leadership : Effectively lead and facilitate client workshops to gather and finalize requirements for ServiceNow SPM.

- Requirements Analysis : Translate business needs into clear, actionable user stories and secure client approval.

- Client Collaboration : Engage clients actively during workshops, asking insightful questions, and addressing queries to drive productive discussions and decisions.

- Solution Design : Collaborate with technical teams to design and implement solutions that align with the defined requirements.

- Documentation : Create and maintain comprehensive documentation, including process flows, user stories, and functional specifications.

- Strategic Guidance : Act as a trusted advisor to clients, guiding them on best practices for SPM to optimize their project and portfolio management processes.

Required Skills & Qualifications :

- Experience : 6-9 years of experience as a consultant, with significant focus on ServiceNow.

- ServiceNow SPM : Proven expertise in ServiceNow Strategic Portfolio Management (SPM).

- Communication : Exceptional communication and interpersonal skills, with the ability to lead discussions and articulate complex ideas to diverse audiences.

- Problem-Solving : Strong analytical skills to understand client challenges and translate them into effective solutions.

- Availability : Must be an immediate joiner.

- Location : Willingness to work in a hybrid model from our Bangalore or Noida office.