ServiceNow Solution Architect - ITSM/CMDB

Responsibilities :

- Design and implement ServiceNow solutions to meet business requirements.

- Lead technical design sessions and provide guidance to development teams.

- Develop and maintain ServiceNow architecture and design standards.

- Collaborate with stakeholders to gather requirements and translate them into technical solutions.

- Ensure the quality and performance of ServiceNow solutions.

- Stay up-to-date with the latest ServiceNow features and technologies.

Qualifications :

- 10+ years of ServiceNow experience, including 3+ years as a Solution Architect or Lead Developer.

- Deep expertise in ITSM, CMDB, and ServiceNow Integrations (REST, SOAP, OAuth, MID Server, IntegrationHub).

- Strong experience designing Workspaces using UI Builder and the Now Experience framework.

- Excellent knowledge of platform architecture, data modeling, ACLs, Glide APIs, and script-based solutions.

- Hands-on experience in platform upgrade strategy, performance optimization, and platform security design.

- Solid understanding of ServiceNow data governance, lifecycle management, and licensing impacts.