Role & responsibilities :

Why will you love this role?

- Work on enterprise-scale digital transformation initiatives using the ServiceNow platform.

- Design innovative and scalable solutions for global customers across multiple industries.

- Collaborate with experienced architects, consultants, and technology leaders.

- Gain exposure to complex integrations, platform modernization, and next-generation ServiceNow capabilities.

- Enjoy continuous learning opportunities, certifications, and career growth in a collaborative environment.

- Make a significant impact by delivering business-critical solutions that drive operational excellence.

What we're looking for :

- 10+ years of overall IT experience with strong expertise in ServiceNow solution architecture.

- Hands-on experience with ServiceNow FSM, ITSM, and CMDB implementations.

- Strong understanding of ServiceNow platform architecture, data model, and best practices.

- Experience with UI Builder, Service Portal, and user experience design.

- Expertise in designing and implementing enterprise integrations using REST/SOAP APIs and IntegrationHub.

- Experience conducting customer workshops, solution demonstrations, and architectural discussions.

- Strong knowledge of ServiceNow upgrades, instance management, governance, and platform optimization.

- Excellent analytical, communication, presentation, and stakeholder management skills.

Good-to-have skills :

- Experience with Dell Boomi or other enterprise integration platforms.

- Exposure to ServiceNow Integration Hub, Flow Designer, and Automation Engine.

- Knowledge of CSDM, Discovery, Service Mapping, and ITOM.

- Experience working in Agile/Scrum delivery environments.

- ServiceNow certifications such as CSA (Certified System Administrator), CAD (Certified Application Developer), and CIS (Certified Implementation Specialist).