Responsible for the overall architecture design implementation enhancements and integrity of ServiceNow applications. Also responsible for ensuring that the solution delivered to business units are engineered in accordance with corporate architecture and infrastructure standards.

Effective communication skills both verbal and written are vital to success in the role. Understanding user requirements and being able to translate them into the technical solution that aligns with customer expectations requires the ability to listen, interpret, strategize and communicate.

QUALIFICATIONS Required :

- Minimum 15 years of experience in architecture, designing implementing and consulting on ServiceNow solutions.

Expert in below ServiceNow Product suites :

- CPQ concepts Product Service Resource understanding Opportunity and quote flows understanding

- Sales and Order Management SOM For Telecom SOMT

- Customer Service Management CSM

- CSDM and CMDB

- IT Service Management ITSM

- Telecom Service Management TSM

- Telecommunication Network Inventory TNI

- Telecom background with OSSBSS knowledge and preferably B2B business

- Experience in Domain Separation and ITSM application

- Extensive experience across the ServiceNow core platform components security performance and compliance

- Extensive experience in third party integration REST SOAP Other methods Integration Hub and ServiceBridgeEbonding

Preferred :

- ServiceNow Certified Technical Architect CTA or Implementation Specialist CIS and ServiceNow Certified System Administrator CSA and Developer CAD

- Exceptional leadership skills CxO Interactions Presentation Problem Solving Critical Thinking and communication skills

RESPONSIBILITIES AND DUTIES :

- Solution Design and Architecture : Defining the overall architecture of ServiceNow solutions including ServiceNow core platform multiple modules integrations and configurations ensuring alignment with business needs and industry best practices

- Technical Consultation and Leadership : Provide expert advice lead solution sessions and connect with clients using technical expertise and leadership skills

- Thought Leadership : Establish our organization as a leader in the ServiceNow ecosystem through innovation and expertise

- Implementation Support : Ensure collaboration standards are maintained to translate requirements into functional ServiceNow solutions

- Integration and Automation : Designing and implementing integrations between ServiceNow and other enterprise systems leveraging Integration Hub web services SOAPREST EBonding and other integration techniques

- Performance Optimization : Ensuring the security scalability and maintainability of ServiceNow solutions including performance monitoring and optimization

- Quality Assurance : Drive adherence to quality assurance best practices ensuring successful project outcomes

- Security and Compliance : Mature security solutions to meet changing compliance requirements Implement robust security measures to maintain secure client environments

- Documentation and Knowledge : Sharing Create and share technical documentation contribute to the knowledge base and promote best practices

- Continuous Learning Keep up with ServiceNow advancements to provide innovative solutions

- Client Relationships : Establish and sustain trustbased relationships with clients proactively addressing their needs and steering them toward successful results

- Mentorship and Coaching : Mentoring and guiding junior developers and other team members during implementations