ServiceNow Quality Analyst/Test Engineer - ITAM Modules

Job Description :

We are seeking an experienced ServiceNow QA/Test Engineer with 5+ years of ServiceNow testing experience to join our Quality Assurance team. The ideal candidate will be responsible for validating ServiceNow platform implementations, enhancements, and upgrades with a primary focus on IT Asset Management (ITAM) modules, including Hardware Asset Management (HAM) and Software Asset Management (SAM).

The candidate should have hands-on experience in manual and automated testing using the ServiceNow Automated Test Framework (ATF), along with strong knowledge of ServiceNow testing methodologies, defect management, regression testing, and end-to-end functional validation. The role requires close collaboration with Business Analysts, Developers, Product Owners, and stakeholders to ensure high-quality ServiceNow solutions are delivered while adhering to business requirements and platform best practices.

The ideal candidate should possess strong analytical skills, excellent communication abilities, and experience working in Agile environments with enterprise-scale ServiceNow implementations.

Roles & Responsibilities :

- Perform end-to-end testing of ServiceNow applications to validate functional, integration, regression, and user acceptance requirements.

- Design, develop, execute, and maintain manual and automated test cases for ServiceNow implementations, enhancements, and platform upgrades.

- Develop and execute automated test scripts using the ServiceNow Automated Test Framework (ATF) to improve testing efficiency and ensure consistent validation of business processes.

- Perform comprehensive testing of IT Asset Management (ITAM) modules, including Hardware Asset Management (HAM) and Software Asset Management (SAM), ensuring business requirements are accurately implemented.

- Validate ServiceNow workflows, forms, business rules, client scripts, catalog items, approval workflows, notifications, reports, dashboards, and integrations.

- Perform functional testing, regression testing, integration testing, system testing, smoke testing, sanity testing, and User Acceptance Testing (UAT) support.

- Validate integrations between ServiceNow and external enterprise applications using REST APIs, SOAP web services, IntegrationHub, MID Server, and third-party systems.

- Collaborate closely with Business Analysts, Product Owners, Developers, Functional Consultants, and Solution Architects to understand business requirements and define comprehensive testing strategies.

- Prepare detailed test plans, test scenarios, test cases, test scripts, test data, and traceability matrices based on functional and technical requirements.

- Identify, log, prioritize, and track defects using JIRA or other defect management tools while working closely with development teams to ensure timely resolution.

- Re-test resolved defects, perform regression testing, and validate fixes before production deployment.

- Execute release validation and support production deployment activities during ServiceNow platform releases and upgrades.

- Participate in sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives as part of Agile delivery teams.

- Monitor testing progress, prepare test execution reports, defect metrics, quality dashboards, and communicate testing status to project stakeholders.

- Ensure testing activities comply with ServiceNow implementation best practices, quality standards, governance policies, and release management processes.

- Contribute to continuous improvement initiatives by identifying opportunities to enhance test automation, testing processes, and overall software quality.

- Stay updated with the latest ServiceNow releases, ATF enhancements, ITAM capabilities, and QA best practices.

Mandatory Skill Sets (Screening Criteria) :

- Primary Skills (Mandatory) : 5+ years of ServiceNow Testing, ServiceNow Automated Test Framework (ATF), ServiceNow IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), Manual Testing, Automation Testing, Functional Testing, Regression Testing, Integration Testing, System Testing, User Acceptance Testing (UAT), Defect Management, JIRA, Test Planning, Test Case Design, Test Execution, Stakeholder Management, Agile/Scrum Methodology.

ServiceNow Skills (Mandatory) :

- Hands-on experience testing ServiceNow platform implementations and enhancements.

- Strong experience with ServiceNow Automated Test Framework (ATF) for creating, executing, and maintaining automated test scripts.

- Experience testing ITAM, including :

i. Hardware Asset Management (HAM)

ii. Software Asset Management (SAM).

- Experience validating :

i. Workflows

ii. Business Rules

iii. Client Scripts

iv. Service Catalog

v. Forms

vi. Notifications

vii. Reports

viii. Dashboards

ix. Approval Workflows.

- Experience validating integrations between ServiceNow and enterprise applications.

Testing Skills :

- Strong experience in : Functional Testing, Regression Testing, System Testing, Smoke Testing, Sanity Testing, Integration Testing, End-to-End Testing, User Acceptance Testing (UAT).

- Experience preparing : Test Plans, Test Scenarios, Test Cases, Test Scripts, Test Data, Traceability Matrix, Test Summary Reports.

Defect Management :

- Experience using JIRA or similar defect tracking tools.

- Experience tracking defects throughout the software development lifecycle.

- Ability to prioritize, reproduce, validate, and close defects.

- Experience preparing defect reports and quality metrics.

Technical Skills :

- Basic understanding of : REST APIs, SOAP Web Services, IntegrationHub, MID Server.

- Knowledge of ServiceNow architecture and platform functionality.

- Familiarity with ServiceNow modules such as : ITSM, ITAM, CMDB, Service Catalog, Change Management, Incident Management (preferred).

Development Methodologies :

- Experience working in Agile/Scrum environments.

- Good understanding of SDLC and STLC.

- Experience participating in sprint planning, reviews, and release cycles.

Preferred Skills :

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Implementation Specialist (CIS - ITAM or ITSM).

- Experience with ServiceNow upgrades and release validation.

- Experience with API testing tools such as Postman.

- Knowledge of Performance Testing concepts.

- Exposure to CI/CD pipelines and automated test execution.

- ITIL Foundation Certification.

Soft Skills :

- Excellent communication and stakeholder management skills.

- Strong analytical and problem-solving abilities.

- Ability to collaborate effectively with developers, business analysts, product owners, and functional consultants.

- Strong documentation and reporting skills.

- Ability to manage multiple testing activities in a fast-paced Agile environment.

- High attention to detail and commitment to software quality.

Experience :

- 5+ years of experience in ServiceNow Testing.

- Proven experience testing ServiceNow ITAM (HAM and/or SAM) implementations.

- Strong hands-on experience with ServiceNow Automated Test Framework (ATF).

Educational Qualification :

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.