- Position : Sr. ServiceNow Lead / Architect

- Start Date : Immediate

- Location : Any of the main cities, Offshore or nearshore

- Key Skills : CSM, ITSM, HRSD, CMD

- Employment Type : Only FTE (Fulltime)

- Support hours : IST & Overlapping hours if PST (till 12.30 am IST)

- Must have 10 years of experience in modules ServiceNow experience with Human Resource Service Delivery?(HRSD), Configuration Management Database (CMD),CSM and IT Service Management (ITSM)

- Must have done multiple end-to-end, full life cycle implementations modules CSM, ITSM, HRSD, CMD

- Support ServiceNow Application Users

- ServiceNow system support including Production and Sandbox environments

- Covers modules : Case, HR Case, Incident, Problem, Change, and Knowledge

- ITSM, CSM, HRSD, Portal, Automation

- Reports and Dashboard

- Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.

- ServiceNow Release upgrade testing

- ServiceNow Application security administration

- User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices

- Must have excellent communication and presentation skills

- Must have a pleasant attitude, be a team player