Description :

NOTE :

Looking for immediate joiners only.

BASIC PURPOSE :

The ServiceNow Lead is responsible for the advanced development, administration, and integration of the ServiceNow platform. This role involves leading projects and ensuring the platform meets strategic business needs. This position is focused on strategic platform management, operational and maintenance aspects of the platform, and ensuring its optimal performance and utility for the organization.

ESSENTIAL FUNCTIONS :

- Lead the administration and configuration of the ServiceNow platform, ensuring it is optimized for performance and scalability.

- Manage and maintain ServiceNow modules, ensuring they are aligned with business processes and best practices.

- Driving adoption of ServiceNow AI capabilities to accelerate implementation

- Mentor the development team for ServiceNow AI capabilities.

- Perform day-to-day administration of the ServiceNow platform, including user management, system configuration, and data management.

- Oversee system upgrades, patches, and new releases, ensuring minimal disruption to services.

- Monitor system performance and take proactive measures to ensure optimal performance and uptime.

- Maintain and manage ServiceNow modules, including Incident, Problem, Change, Asset, and Configuration Management.

- Ensure the platform adheres to best practices and complies with organizational policies and procedures.

- Implement and maintain security controls and protocols to protect sensitive data.

- Develop and customize ServiceNow applications and services, ensuring they meet business requirements.

- Create and manage scripts, workflows, and automation processes to enhance platform functionality.

- Integrate ServiceNow with other enterprise systems using REST/SOAP APIs.

- Provide training and support to end-users, ensuring they understand and can effectively use the ServiceNow platform.

- Develop user guides, training materials, and documentation to facilitate user adoption.

- Provide technical support for the ServiceNow platform, troubleshooting and resolving issues in a timely manner.

- Work closely with IT and business teams to identify and resolve platform-related issues.

- Maintain and update documentation related to platform configurations, customizations, and workflows.

- Design, create, and maintain custom reports and dashboards in ServiceNow to provide insights and support decision-making.

- Analyze data and metrics to identify trends, issues, and opportunities for improvement.

- Collaborate with stakeholders to ensure reporting meets business needs and aligns with organizational goals.

QUALIFICATIONS :

- Bachelors degree in computer science, Information Technology, or a related field.

- 6-8 years of experience in ServiceNow administration, development, and project management.

- ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ITIL Foundation certification preferred.

- Knowledge about ServiceNow AI capabilities

- Advanced understanding of IT Service Management (ITSM) and ITIL principles.

- Proficiency in JavaScript, HTML, CSS, REST/SOAP web services, and ServiceNow development tools.

- Strong project management skills, with experience leading complex projects.

- Excellent leadership mentoring, and communication skills.