Job title : ServiceNow ITSM Developer.

Experience : 6 to 10 years.

Employment type : Contract.

Duration : 6 months.

Location : Chennai, Bengaluru, Hyderabad, Pune, Mumbai, Delhi, Kolkata.

Job Summary :

We are seeking a highly skilled and experienced ServiceNow ITSM Developer to lead the design, development, and support of ServiceNow ITSM modules and integrations.

This role involves hands-on configuration, custom application development, service portal customization, and leading a development team in a fast-paced, SLA-driven environment.

Key Responsibilities :

Design, configure, and develop ITSM modules including :

- Incident, Problem, Change, CMDB, SLM/SLA, Request, Knowledge, Service Catalog.

- Now Mobile, Mobile Agent, Virtual Agent, Performance Analytics, Surveys & Assessments.

- Predictive Intelligence and custom applications.

- Build and customize ServiceNow Service Portals and user experiences.

- Lead the ITSM Pro instance configuration and development, handling both major releases and routine enhancements.

- Manage integration of third-party tools via REST/SOAP web services and IntegrationHub.

- Provide solution leadership and team management, ensuring timely and SLA-compliant delivery of incidents, requests, and sprint deliverables.

- Plan and execute automation and innovation initiatives in ITSM modules.

- Conduct system architecture assessments, define specifications, and evaluate hardware/software compatibility.

- Drive zero SLA failure by managing and prioritizing incidents, change requests, and bug fixes effectively.

- Perform sprint planning, daily stand-ups, client demos, and requirement-gathering workshops.

- Ensure high-quality delivery through effective code reviews, documentation, and stakeholder communication.

Required Skills :

- Minimum 6+ years of ServiceNow ITSM experience.

Proven experience in :

- ITIL-based Service Management, Agile/DevOps environments.

- JavaScript, HTML/CSS, Ajax, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.

- Custom application development on ServiceNow.

- REST/SOAP-based integrations and ServiceNow APIs.

- CMDB design and management.

- Service Portal customization.

- Strong problem-solving and decision-making skills with the ability to lead complex development projects.

- Experience working with globally distributed teams and managing virtual delivery across disciplines.

- Excellent communication, stakeholder management, and documentation skills.

Preferred Certifications :

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).

- ITIL v3/v4 Foundation Certification.