Role : ServiceNow Solution Architect - HRSD

Domain Expertise : HRSD Expert

Location : Remote role (requires to be in Jaipur for 5 days a month during probation (6months) )

We are seeking an experienced ServiceNow Solution Architect with deep specialization in HR Service Delivery (HRSD) to lead enterprise-scale implementations and strategic client engagements.

This role is ideal for a platform expert who has successfully architected end-to-end HRSD solutions, while also understanding how HR workflows integrate with ITSM, CSM, and other enterprise functions.

Roles and Responsibilities :

- Lead architecture and delivery of HRSD implementations, ensuring scalable design across COEs, HR Services, Case Management, Knowledge, and Employee Journeys (Lifecycle Events).

- Partner with HR stakeholders to redesign and digitize processes such as onboarding, offboarding, employee transitions, and HR inquiries, ensuring measurable improvements in employee experience and operational efficiency.

- Develop solution blueprints, TDDs, and data models with a strong emphasis on HR data privacy, security, and compliance.

- Conduct workshops to translate HR business requirements into scalable ServiceNow solutions.

- Own the strategy and implementation of Employee Center / Employee Center Pro, including personalization, knowledge integration, and intuitive self-service experiences.

- Ensure proper design of HR data segregation, role-based access controls, and compliance frameworks aligned with enterprise and regulatory standards.

- Now Assist for HRSD : Implement generative AI to enhance case summarization, knowledge creation, and agent productivity.

- AI Agents & Virtual Agent : Automate employee interactions and HR query resolution.

- AI Search : Optimize knowledge discovery and contextual search experiences for employees

- Process Automation Designer : Drive complex HR workflows and lifecycle automation

- Design integrations between HRSD and systems such as HRMS (Workday, SAP SuccessFactors), Identity systems, and ITSM, ensuring seamless employee lifecycle orchestration.

- Enable integration of HRSD with ITSM (employee IT onboarding), CSM, and FSM where required, while maintaining HRSD as the core domain.

- Act as a trusted advisor to CHROs, HR leaders, and business stakeholders, providing guidance on HR digital transformation, ServiceNow roadmap, and best practices.

- Establish standards for HRSD configurations, data security, update sets, and instance management, ensuring long-term scalability and maintainability.

- Mentor consultants, conduct code reviews, and ensure adherence to agile methodologies and delivery excellence.

- Support HRSD-focused solutioning, effort estimation, and PoCs during the sales cycle.

Requirements :

Skills & Qualifications :

- Bachelors degree in Engineering/Computer Science or equivalent

- 8+ years of ServiceNow experience with strong specialization in HRSD

- Minimum 3+ years in Architect/Lead role delivering HRSD solutions

- Proven experience in end-to-end HRSD implementations in consulting environments

- Deep understanding of HR operating models and employee experience design

- Strong knowledge of CSDM with HRSD alignment

- Expertise in secure and compliant HR data handling

- Experience with Agile/Scrum delivery models

Technical Expertise :

- HRSD Core Expertise (Mandatory) :

a. COE structure, HR Services, Case Management

b. Lifecycle Events & Employee Journeys

c. Employee Center / Employee Center Pro

d. HR Knowledge Management

e. Document Management & eSign integrations

- HR Integrations :

a. Experience integrating with Workday, SAP SuccessFactors, or similar HR systems

- Strong understanding of employee data flows and identity management

- Automation & AI :

a. Virtual Agent, AI Search, Predictive Intelligence

b. Now Assist and AI-driven HR use cases

c. Flow Designer & Process Automation Designer

- Platform Capabilities :

a. Strong scripting (JavaScript, Glide API)

b. Integration Hub, REST/SOAP APIs

c. Service Portal / UI Builder (preferred for Employee Center customization)

- Complementary Modules (Good to Have) :

a. ITSM (employee IT use cases)

b. CSM / FSM exposure for cross-functional workflows

Certifications :

- Certified System Administrator (CSA)

- CIS-HRSD

- CIS-ITSM / CIS-CSM

- Certified Application Developer (CAD)