ServiceNow HRSD Reporting & Analytics Engineer

Role : ServiceNow HRSD Reporting & Analytics

Location : Remote

Experience : 6-7 Years (4 Years Relevant in HRSD & Performance Analytics)

Type : C2H (Contract to hire) 12+ months

Key Responsibilities :

- Create and maintain scheduled and adhoc reports in ServiceNow using Performance Analytics, Report Designer, and other SNOW tools.

- Build real-time dashboards, KPIs, SLAs, and visualizations across HRSD modules.

- Analyze HRSD data to identify trends, bottlenecks, and anomalies in service performance.

- Provide insights and recommendations to improve service delivery and process compliance.

- Collaborate with HRSD process owners, business leads, and ServiceNow admins for reporting requirements.

- Present findings and executive dashboards in a clear, actionable manner.

- Align reporting structures with ServiceNow data model changes, security, and governance.

- Share setup and knowledge with the existing team for future enhancements.

Required Qualifications :

- Bachelors in Information Systems, Computer Science, Data Analytics, or related field.

- 4 years of strong hands-on experience with ServiceNow reporting tools & Performance Analytics.

- Solid knowledge of HRSD processes and modules.

- Proficiency in Report Designer, PA widgets, and dashboard configurations.

- Experience with large datasets, KPIs, and data visualization.

- Advanced Excel skills; familiarity with Power BI / Tableau is a plus.

- Strong communication and stakeholder management skills.

Preferred Qualifications :

- ServiceNow Certified System Administrator or Performance Analytics certification.

- Knowledge of ITIL framework and service delivery concepts.