Role : ServiceNow HRSD product analyst

Total Experience : 5-6 years

Relevant experience : 5 years

Detailed Roles & Responsbilities :

- 5+ years of ServiceNow HRSD product experience, particularly in modules such as Case and Knowledge Management, Employee Center Pro, Employee Journeys, & Integrations

- Experience delivering global enterprise HR solutions that can scale

- Understand how ServiceNow HRSD product integrates with other Enterprise Solutions like Workday, SAP, SilkRoad etc

- Understand how ServiceNow HRSD product is used to improve the overall Employee Experience

- Experience evaluating solution options to solve business problem with ServiceNow solutions

- Ability to gain alignment between the technology and business strategy by proactive partnering at all levels

- Ability to use data and analysis to drive decision-making

- Outstanding communication and facilitation skills

- Demonstrated ability to complete multiple tasks under pressure

- Maintains a positive attitude & thrives in ambiguous work environment

Mandatory Skills :

- ServiceNow Certified Implementation Specialist (CIS) - HRSD certifications

- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred

- Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus

- Experience in IVR or Employee Document Management is a plus

- Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.

- Familiarity with HR analytics and reporting tools for measuring HR performance and employee satisfaction.