Job Description :

We are looking for a passionate and skilled ServiceNow HRSD Product Analyst with strong experience in driving global enterprise HR service delivery transformations through ServiceNow. As part of the team, you will play a critical role in designing, analyzing, and implementing HR workflows and self-service experiences using ServiceNow HR Service Delivery (HRSD) capabilities. You'll collaborate closely with stakeholders across HR, IT, and business functions to ensure seamless employee experiences through digital platforms.

Key Responsibilities :

Leverage 5+ years of hands-on experience with ServiceNow HRSD modules, including :

a. Case and Knowledge Management

b. Employee Center Pro

c. Employee Journeys

d. Integrations with enterprise systems

- Drive end-to-end implementation of HRSD solutions in alignment with business goals for global enterprises, focusing on scalability and user-centric design.

- Collaborate with HR stakeholders and business process owners to analyze current-state workflows and design future-state solutions on the ServiceNow platform.

- Lead or support discovery workshops and stakeholder interviews to gather requirements, define use cases, and translate them into functional design specifications.

- Integrate ServiceNow HRSD with external enterprise platforms like Workday, SAP SuccessFactors, SilkRoad, and other HR or ERP systems for seamless data flow and operational efficiency.

- Advocate for employee experience enhancements using ServiceNow capabilities; recommend features that align with strategic HR transformation goals.

- Evaluate technical options and product capabilities to recommend the best solutions for solving specific HR challenges within the ServiceNow ecosystem.

- Apply data-driven decision-making to propose enhancements, track success metrics, and ensure continuous improvement of HR service delivery.

- Act as the bridge between technology and business-aligning ServiceNow HRSD solutions with strategic HR initiatives.

- Ensure best practices in configuration, workflow management, scripting, transform maps, table management, SLAs, email notifications, agent workspace, and analytics dashboards.

- Contribute to governance standards, documentation, and ongoing system maintenance.

- Maintain a proactive and collaborative approach in a fast-paced and ambiguous environment with multiple priorities.

Mandatory Skills and Qualifications :

- ServiceNow Certified Implementation Specialist - HRSD (CIS-HRSD) is required.

- Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field. Master's Degree is a plus.

- Strong understanding of HR domain processes and how digital transformation can streamline HR operations and employee services.

- Familiarity with IVR integrations and Employee Document Management functionalities is a strong advantage.

Solid foundation in configuring :

- ServiceNow forms and workflows

- Business rules and client/server scripts

- Service maps and integrations via web services (REST/SOAP)

- Transform maps and data loads

- Performance analytics and reporting tools

- Knowledge of HR analytics, dashboards, and satisfaction metrics to assess and enhance service performance.

Preferred Certifications and Skills :

- Certifications in Project Management (e.g., PMP, Agile) and HR Functional Areas (e.g., SHRM-CP, PHR/SPHR) are preferred.

- Strong problem-solving and stakeholder management skills.

- Outstanding communication, facilitation, and interpersonal skills.

- Ability to manage multiple tasks and priorities under pressure.

- Positive attitude with a growth mindset and ability to thrive in dynamic environments.