- Lead the end-to-end architecture of ServiceNow HRSD, including Case & Knowledge Management, Employee Center / Portal, Lifecycle Events, Document Management, and Advanced Workflows.

- Define target-state architecture for HRSD in a complex, multi-system ecosystem.

- Establish architectural standards, best practices, and design patterns for HRSD implementations.

- Ensure solutions are scalable, maintainable, compliant, and aligned with enterprise IT strategy.

Integrations & Data Flow :

- Design and oversee integrations between :

1. ServiceNow HRSD and SAP SuccessFactors

2. EmpowerID for identity lifecycle, access provisioning, and joiner/mover/leaver (JML) processes

3. MuleSoft as the enterprise integration layer (API-led connectivity)

4. Other custom HR, payroll, IAM, and reporting tools

- Define API contracts, data mappings, transformation logic, and error-handling mechanisms.

- Ensure near real-time and batch integration patterns where applicable.

Identity, Access & Security :

- Architect secure HR-driven access and identity workflows leveraging EmpowerID.

- Ensure appropriate role-based access control (RBAC), data segregation, and HR data privacy.

- Align with GDPR, SOX, and internal compliance standards for employee data.

- Collaborate with InfoSec teams on encryption, authentication, and audit requirements.

Lifecycle Events & Automation :

- Design and implement employee lifecycle event orchestration (hire, onboarding, transfers, promotions, exits, retirements).

- Drive automation across HR processes using Flow Designer, IntegrationHub, and custom workflows.

- Ensure consistent experience across geographies and business units.

Governance & Stakeholder Management :

- Act as the HRSD solution authority, reviewing designs from developers and vendors.

- Partner with HR business stakeholders to translate business requirements into technical designs.

- Provide architectural inputs for roadmaps, upgrades, and new HR capabilities.

- Support transition, KT, and stabilize operations during go-lives and production rollouts.

Required Skills & Experience :

- ServiceNow Expertise

- Strong focus on HRSD.

- Hands-on experience with :

1. HR Case Management

2. Employee Center / Employee Center Pro

3. Lifecycle Events

4. HR Integrations and Virtual Agent

- Strong knowledge of ServiceNow data model, security, scripting, and performance optimization.

Integration Experience :

- Proven experience integrating ServiceNow with SAP SuccessFactors.

- Strong working knowledge of MuleSoft (API design, orchestration, error handling).

- Experience with EmpowerID or similar IAM platforms for HR-driven identity processes.

- Exposure to SOAP/REST APIs, JSON, OAuth, SAML, and web services.

Enterprise Architecture :

- Experience working in large, complex, multi-vendor environments.

- Ability to design solutions across HR, IAM, integration, and custom platforms.

- Strong understanding of event-driven and API-led integration architectures.

Preferred Qualifications :

- ServiceNow Certified HRSD Implementation Specialist

- ServiceNow Certified Technical Architect (CTA) - preferred

- SAP SuccessFactors or IAM (EmpowerID) certifications

- Experience in banking, financial services, or regulated industries is a plus

Soft Skills & Leadership :

- Strong communication and stakeholder management skills.

- Ability to influence design decisions across multiple teams.

- Experience leading architectural discussions, design reviews, and technical governance.

- Comfortable working in fast-paced environments with tight deadlines.