Job Title : ServiceNow Hardware & Software Asset Management Specialist (HAM & SAM)

Experience Required : 6+ years

Location : Remote

Employment Type : Full-time

Role Overview :

We are seeking an experienced ServiceNow HAM & SAM Specialist to lead the complete asset lifecycle management for hardware and software within our IT ecosystem.

The role involves leveraging ServiceNow HAM Pro capabilities to automate processes, maintain accurate asset records, and ensure compliance with organizational and ITIL standards.

The ideal candidate will possess strong technical expertise, process discipline, and a collaborative approach to asset governance.

Key Responsibilities :

- Hardware Asset Lifecycle Management : Lead and manage the complete lifecycle of IT hardware assets, from procurement and deployment to maintenance, retirement, and disposal.

- Software Asset Management : Support SAM processes including license tracking, compliance monitoring, and optimization of software usage.

- ServiceNow HAM Pro Utilization : Configure, manage, and optimize ServiceNow HAM Pro modules to automate asset tracking, streamline workflows, and maintain accurate inventory.

- Cross-Functional Collaboration : Work closely with IT, procurement, finance, and operational teams to ensure accuracy of asset data and adherence to compliance standards.

- Policies & Procedures : Develop, maintain, and enforce asset management policies, procedures, and governance frameworks aligned with ITSM and ITIL best practices.

- Auditing & Compliance : Conduct periodic asset audits, reconcile discrepancies, and ensure compliance with licensing agreements and regulatory requirements.

- Vendor Management : Manage relationships with hardware and software vendors to ensure timely delivery, maintenance support, and optimal contract utilization.

- Reporting & Insights : Create and maintain dashboards and analytical reports in ServiceNow to provide actionable insights to leadership on asset utilization, compliance, and optimization opportunities.

Required Skills & Qualifications :

- Experience : 4- 6 years of hands-on experience in Hardware Asset Management (HAM) and Software Asset Management (SAM).

- ServiceNow Expertise : Proven experience with ServiceNow HAM Pro, including configuration, workflow automation, and integrations with other ITSM modules.

- Asset Lifecycle Knowledge : Strong understanding of ITIL-based hardware and software asset lifecycle management principles.

- Analytical Skills : Proficiency in creating reports, dashboards, and performing data reconciliation.

- Compliance Knowledge : Experience with software licensing, audit processes, and regulatory compliance.

- Collaboration & Communication : Strong interpersonal skills to work effectively with technical and non-technical stakeholders.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist Hardware Asset Management.

- ITIL v4 Foundation Certification.

- Experience with ServiceNow SAM Pro.

- Familiarity with CMDB and discovery tools.