ServiceNow GRC - Supply Chain Management

Job Title : ServiceNow GRC - Supply Chain Management (SCM) Developer

Exp level : 5+ Years

Job Location : Remote, India (India-based candidates only)

Job Type : Full-time / Permanent

Introduction :

We are seeking an experienced ServiceNow GRC - SCM Developer to join our growing team. This is a fantastic opportunity for individuals with over 5 years of experience working with ServiceNows Governance, Risk, and Compliance (GRC) module, specifically in the Supply Chain Management (SCM) domain. The ideal candidate will have hands-on experience in developing and customizing ServiceNow solutions, with a strong understanding of the GRC framework.

Key Responsibilities :

ServiceNow GRC Development :

- Design, develop, and implement custom ServiceNow solutions for Governance, Risk, and Compliance (GRC) workflows specific to Supply Chain Management (SCM) processes.

- Implement and configure ServiceNow GRC modules (Risk Management, Policy and Compliance, Audit Management, etc.) and integrate them with other ServiceNow modules (Incident Management, Change Management, CMDB).

- Build and enhance SCM-related workflows and applications within ServiceNow to automate risk and compliance management processes.

Customization & Configuration :

- Customize ServiceNow GRC application based on business requirements, including creating business rules, client scripts, UI policies, and UI actions.

- Develop custom SCM-related forms, reports, and dashboards within ServiceNow to improve operational efficiency and provide real-time insights.

Integration & Automation :

- Integrate ServiceNow GRC with other business applications (e.g., ERP, CRM, external SCM systems) to ensure data consistency across platforms.

- Automate routine risk and compliance tasks to streamline supply chain management processes and ensure regulatory adherence.

Collaboration & Documentation :

- Collaborate with business stakeholders, project managers, and other technical teams to understand requirements and provide effective ServiceNow solutions.

- Create and maintain technical documentation, including system design, integration points, and configuration settings.

Support & Troubleshooting :

- Provide ongoing support for the ServiceNow GRC - SCM application, resolving issues, and ensuring smooth system performance.

- Participate in the troubleshooting of ServiceNow GRC-related problems, escalating where necessary.

Required Skills & Qualifications :

Experience :

- 5+ years of experience in ServiceNow GRC (Governance, Risk, and Compliance) development, with a focus on Supply Chain Management (SCM) modules and workflows.

- Strong knowledge of ServiceNow platform architecture, customization, and development practices.

- Proven experience in ServiceNow GRC modules such as Risk Management, Policy and Compliance, Audit Management, and Incident Management.

Technical Skills :

- Hands-on experience with ServiceNow development tools : Business Rules, Client Scripts, UI Actions, Workflows, Custom Tables, Service Portal.

- Expertise in ServiceNow SCM integrations and automation.

- Experience with REST/SOAP Web Services, MID Server, and IntegrationHub for seamless system integrations.

- Experience in JavaScript, HTML, and CSS for front-end customization.

Problem-Solving & Analytical Skills :

- Strong troubleshooting and problem-solving skills to resolve ServiceNow application issues.

- Ability to work independently and collaboratively, managing multiple tasks effectively.

Certifications (preferred but not mandatory) :

- Certified ServiceNow GRC Implementation Specialist.

- ServiceNow Certified Application Developer.

Communication :

- Strong verbal and written communication skills in English.

- Ability to clearly communicate technical concepts to non-technical stakeholders.