ServiceNow GRC Developer

Description :

Job Title : ServiceNow GRC Developer

Location :

Role Summary :

We are seeking a skilled ServiceNow GRC (Governance, Risk & Compliance) Developer to design, configure, and maintain GRC applications on the ServiceNow platform.

The ideal candidate will work closely with business stakeholders, risk & compliance teams, and technical architects to implement integrated risk management, policy & compliance, vendor risk, and audit modules.

The role involves development, customization, integration, and continuous improvement of GRC processes to support our risk framework and compliance needs.

Key Responsibilities :

Design & Configuration :

- Implement and configure ServiceNow GRC modules : Policy & Compliance, Risk Management, Audit Management, Vendor Risk, etc.

- Create and manage UI (forms, lists, views), workflows, flows, business rules, script includes, and scheduled jobs.

- Define and maintain user roles, groups, and access controls (ACLs) within GRC modules.

Integration :

- Build and maintain integrations between ServiceNow GRC and external systems (e.g., via REST, SOAP, Integration Hub, MID Server).

- Automate evidence collection and remediation workflows.

Automation & Workflow :

- Design automated workflows for risk assessments, control testing, issue remediation, vendor assessments, etc.

- Use Flow Designer, scripting, and other ServiceNow tools to build scalable automation.

Reporting & Analytics :

- Develop dashboards, reports, and performance analytics to track risk posture, compliance status, and remediation SLAs.

- Provide insights and metrics to stakeholders (risk owners, audit teams, senior management).

Testing & Quality Assurance :

- Lead or support unit testing, system testing, and user acceptance testing (UAT) for GRC features.

- Document test cases, run books, and post-deployment support processes.

Documentation & Governance :

- Create and maintain detailed technical documentation, configuration guides, and design specs.

- Ensure adherence to ServiceNow development best practices, change management, and governance.

Support & Maintenance :

- Provide post-implementation support, troubleshoot GRC-related incidents, and fix defects.

- Stay updated with new ServiceNow GRC features, releases, and industry best practices; recommend improvements.

Collaboration :

- Work with business analysts, risk and compliance teams, Security / IT teams, and other stakeholders to gather and validate requirements.

- Conduct demos, training, and knowledge transfer sessions for end-users and administrators.

Required Qualifications & Skills :

- Bachelors degree (or equivalent) in Computer Science, Information Technology, or a related field.

- ServiceNow experience : 3+ years of ServiceNow development, including hands-on experience with GRC / IRM modules.

- Strong JavaScript / GlideScript skills : Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs.

- Experience with REST / SOAP / Integration Hub / MID Server for integrations.

- Familiarity with risk, compliance, audit, and governance frameworks (e.g., NIST, ISO, SOC, etc.

- Proficient in creating reports, dashboards, and performance analytics on the ServiceNow platform.

- Understanding of ServiceNow security (ACLs, roles, access controls).

- Experience in unit testing, UAT, and managing change sets/update sets.

- Excellent documentation skills (technical specs, run books, test cases).

- Strong communication and stakeholder management skills.

Certifications (preferred) :

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Implementation Specialist GRC / IRM / Vendor Risk.

- ServiceNow Certified Application Developer (CAD) (a plus).

Desired / Nice-to-Have :

- Experience with ITSM, SecOps, or IRM modules.

- Experience with Agile / Scrum delivery and DevOps practices.

- Familiarity with ITIL processes, risk management frameworks, and enterprise risk governance.

- Experience working in large-scale, enterprise-level ServiceNow deployments.

- Strong problem-solving skills and ability to work independently as well as in a team.