ServiceNow Functional Architect

Total years of Experience : 10+

ServiceNow Experience : 8+

Primary skills : ServiceNow CSM | Platform

Key responsibilities :

- Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs.

- Debug issues related to performance and, provide fixes to those.

- Coordinate with the PO for the deliverables and prioritization of the tasks.

- Prepare the runbook for the releases and coordinate during the release.

- Provide expertise in the customization and configuration of ServiceNow, ensuring optimal

performance and user experience.

- Lead and mentor developers, fostering a collaborative and knowledge-sharing environment

within the team.

- Stay current with industrys best practices and emerging trends in ServiceNow development

(latest version, GenAI NowAssist capabilities etc.), recommending and implementing

improvements as necessary.

- Collaborate with cross-functional teams to integrate ServiceNow with other enterprise

systems, ensuring seamless data flow and functionality.

- Participate in the planning and execution of ServiceNow upgrades and enhancements.

- Understanding of Proximus architectural build and provide solutions for customer needs.

- Provide support to the developers and the team members.

- Mentor/ groom the team to upskill themselves on the latest features in ServiceNow.

- Offer developers/ team members constructive feedback to help them build the latest and in-

demand skills.

- Support hiring activities by reviewing profiles and evaluating them.

Qualifications :

- In-depth knowledge of ServiceNow architecture, design, and best practices.

- ServiceNow implementation experience in CSM module.

- Proficient in CMDB and data loads.

- Proficiency in JavaScript, HTML, CSS.

- Must have knowledge of SLAs.

- Must have hands-on experience in Flow Designer.

- Excellent scripting skills and well awareness of the best practices.

- Strong expertise in ServiceNow development tools, including but not limited to Configurable

workspace, Workflow Editor, Form Designer, UI Builder and Service Portal.

- ServiceNow certification(s) such as Certified Application Developer (CAD) or Certified

Implementation Specialist (CIS) is highly desirable.

- Excellent problem-solving and analytical skills, with keen attention to detail.

- Effective communication skills and the ability to collaborate with both technical and non-

technical stakeholders.