ServiceNow FSM Developer - Implementation

Job Title : ServiceNow FSM Consultant

Location : PAN India

Experience : 6+ Years

Contract Duration : 6 Months

Employment Type : Contract

Job Description :

We are seeking an experienced ServiceNow FSM Consultant with deep expertise in implementing, configuring, and customizing the Field Service Management (FSM) module within the ServiceNow ecosystem. The role involves end-to-end FSM solution delivery, including requirement analysis, technical design, development, integration, and post-implementation support. The consultant will also work closely with business stakeholders, ITSM teams, and integration teams to ensure seamless deployment of FSM capabilities.

Core Skills & Technical Expertise :

- ServiceNow FSM (Field Service Management) : Workforce Management, Work Order Management, Dispatch Console, Mobile App, Asset & Inventory Management, Now Assist AI.

- ServiceNow ITSM Modules : Incident, Problem, Change, Knowledge, Service Catalog.

- Custom Service Portal Development : Widgets, AngularJS, Service Portal APIs, UI customization.

- Integration : REST, SOAP, IntegrationHub, MID Server, eBonding, Service Graph Connectors.

- Scripting : JavaScript (ES5/ES6), Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Glide API.

- UI & Workflow Development : Flow Designer, Workflow Editor, Catalog Builder.

- Security & Compliance : ACLs, Domain Separation, Encryption, Data Policies, Role Management.

- Platform Expertise : ServiceNow Performance Analytics, Reporting, Notifications, Mobile App customization.

Key Responsibilities :

- Lead end-to-end implementation of FSM modules Work Orders, Dispatch Console, Scheduling Optimization, Workforce & Asset Management.

- Develop and maintain ServiceNow scripts (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Glide Records).

- Customize and configure Service Portal widgets using AngularJS, Jelly, and HTML/CSS.

- Design and execute third-party integrations (REST/SOAP APIs, IntegrationHub, eBonding, Service Graph).

- Collaborate with cross-functional teams to gather requirements, prepare technical specifications, and implement scalable FSM solutions.

- Conduct workshops, UAT sessions, and training to drive adoption and ensure solution alignment with business processes.

- Maintain platform performance, security, and compliance in accordance with best practices.

- Provide go-live support, defect triaging, and post-implementation stabilization.

- Prepare technical documentation, knowledge articles, and user training material.

Nice to Have :

- Experience with ServiceNow ITOM or CMDB integration.

- Familiarity with Now Assist / AI capabilities in FSM.

- Exposure to Mobile App configuration and offline capabilities.

- ServiceNow CSA, CIS-FSM, or CAD certifications.